Josefina Brennan
Denver,CO
Summary
Fast learner with exceptional interpersonal and communication skills, exceptional multitasking ability, excellent problem-solving techniques, and a keen eye for detail. Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines. Experienced barista with a track record of building and motivating strong teams to assist 500+ customers on a daily basis; Working in a high-volume service environment. In a fast-paced environment, adept at multitasking to meet customer needs and support team members.
Overview
5
5
years of professional experience
Work History
Barista / Barista Trainer
Starbucks
11.2021 - Current
- Disinfected the front of house and back of house areas, which included the floors, work tables, customer areas, tools, and equipment
- Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business
- Was able to quickly and effectively resolve guest complaints
- Credit cards, gift cards, and cash were all processed by me
- Developed knowledge of products, drinks, and food prior to launch dates for better customer service
- Interacted with customers in a pleasant manner to promote a fun, positive atmosphere during busy periods
- Assisted with cashiering and Point of Sale (POS) system procedures during busy hours
- Improved customer service by training employees, overseeing operations, and promptly resolving issues
- Was able to serve over 100 people in a short period, taking and fulfilling orders
Lead Facilitator
Connect Us
05.2019 - 08.2021
- Had an excellent attendance record and was always on time for work
- Oversaw several large groups of children aged 3-11 years for 6 hours a day, 4 days a week
- Developed interpersonal and emotional regulation skills
- Created day to day activities and important learning points for varying needs
- Provided PPE, checked and maintained COVID protocols with staff, volunteers, camp attendees, and family
Education
Bachelor of Arts - Political Science
University of Colorado Denver
Aurora, CO05-2026
High School -
Englewood High School
Englewood, CO05.2023
Associate of Arts - Psychology
Arapahoe Community College
Littleton, CO05.2023
Skills
- Problem-solving
- Inventory management
- POS inventory system operation
- Quick learner
- Excellent memory
- Organization
- Strong communication skills
- First Aid/CPR
- Employee training and development
- Service industry background
- MS Office
- Multitasking
- Conflict Mediation
- Speedy and efficient
Timeline
Barista / Barista Trainer
Starbucks
11.2021 - Current
Lead Facilitator
Connect Us
05.2019 - 08.2021
High School -
Englewood High School
Bachelor of Arts - Political Science
University of Colorado Denver
Associate of Arts - Psychology
Arapahoe Community College