Summary
Overview
Work History
Education
Skills
Occupationalexperiences
Hobbies and Interests
Additional Information
Languages
Timeline
Generic
Josefina Buttner

Josefina Buttner

Cleburne,TX

Summary

Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure a entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Referral Coordinator

Gastroenterology Center
04.2022 - Current
  • Scheduled appointments with specialists on behalf of clients.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Developed and maintained strong working relationship with referral sources to streamline processing.
  • Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
  • Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
  • Enhanced patient satisfaction with timely coordination of referrals and appointments.
  • Assisted with completion of referral forms and verified data accuracy and completion
  • Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
  • Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
  • Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Check patient in and out. roomed patients and was trained on all positions to help out when needed.

Receptionist

Carson dermatology
12.2019 - 07.2021
  • Provide quick, efficient and friendly service to customers
  • Answered phone call while checking patients in and out
  • Collect and input medical insurances /Verify medical insurance Medical prior authorizations
  • Process referrals.

Sales Associate

Lowes
01.2019 - 12.2019
  • Provide quick, efficient and friendly service to customers
  • Assisted customers with paint selection and preparing.

Teacher's Aide

Sierra Vista Children's Academy
11.2013 - 03.2014
  • Managed Daily operations in the Baby House
  • Provided care and education for children 6 months to a year old
  • Prepared and served meals.

Server

Denny's Restaurant
09.2009 - 08.2010
  • Carried out the serving of beverages and food items according to the customer's requirements
  • Provide quick, efficient and friendly service to customers
  • Followed and complied with all applicable health and sanitation procedures and adhered to safe work practices including keeping my station clean and well stocked
  • Boost customer base and establish repeat clientele.

Shift Manager

Comstock Casino
09.2007 - 12.2007
  • Employ an efficient, high-energy and professional approach to store operations management
  • Promote guest satisfaction for steady repeat business
  • Managed daily operations of the front of the house.

Education

No Degree -

Gilroy High School
Gilroy, CA
06.2003

Skills

  • Pre-authorizations
  • Insurance Verification
  • Medical Terminology
  • Multi-line phone proficiency
  • Patient Scheduling
  • Medical terminology knowledge
  • Organizational abilities
  • Appointment Scheduling
  • Follow-up Coordination
  • Healthcare Systems Understanding
  • HIPAA Regulations
  • Physician Authorizations
  • Caseload Management
  • Multi-line telephone operation
  • Epic Systems
  • HIPAA Guidelines
  • Critical Thinking
  • Schedule Management
  • Patient Care Assessment
  • Patient Relations

Occupationalexperiences

  • Receptionist, Carson dermatology, 12/01/19, 07/01/21, Provide quick, efficient and friendly service to customers, Answered phone call while checking patients in and out., Collect and input medical insurances /Verify medical insurance Medical prior authorizations, Process referrals
  • Sales Associate, Lowes, 01/01/19, 12/01/19, Provide quick, efficient and friendly service to customers, Assisted customers with paint selection and preparing.
  • RTM associate, 01/01/14, 12/31/18
  • Teacher's Aide, Sierra Vista Children's Academy, 11/01/13, 03/01/14, Managed Daily operations in the Baby House, Provided care and education for children 6 months to a year old, Prepared and served meals
  • Server, Denny's Restaurant, 09/01/09, 08/01/10, Carried out the serving of beverages and food items according to the customer's requirements., Provide quick, efficient and friendly service to customers., Followed and complied with all applicable health and sanitation procedures and adhered to safe work practices including keeping my station clean and well stocked., Boost customer base and establish repeat clientele.
  • Shift Manager, Comstock Casino, 09/01/07, 12/01/07, Employ an efficient, high-energy and professional approach to store operations management, Promote guest satisfaction for steady repeat business, Managed daily operations of the front of the house

Hobbies and Interests

  • Meeting new people
  • Cooking
  • Local social events
  • Caring for my 3 sons.

Additional Information


EMR systems

  • E clinical works and Epic

Languages

Spanish
Professional Working

Timeline

Referral Coordinator

Gastroenterology Center
04.2022 - Current

Receptionist

Carson dermatology
12.2019 - 07.2021

Sales Associate

Lowes
01.2019 - 12.2019

Teacher's Aide

Sierra Vista Children's Academy
11.2013 - 03.2014

Server

Denny's Restaurant
09.2009 - 08.2010

Shift Manager

Comstock Casino
09.2007 - 12.2007

No Degree -

Gilroy High School
Josefina Buttner