Josefina Calderon
Lehigh Acres,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Count Team Member
Seminole Casino Hotel Immokalee
Immokalee, FL
04.1997 - 05.2002
- Enhanced team efficiency by streamlining count processes and implementing time-saving strategies.
- Ensured accuracy in counting and recording monetary transactions for the organization''s financial integrity.
- Maintained a secure environment by following strict cash handling procedures and adhering to security protocols.
- Improved teamwork through effective communication, collaboration, and problem-solving among count team members.
- Reduced errors in counts by implementing stringent double-checking methods and maintaining attention to detail.
- Supported audit processes with accurate record-keeping, ensuring proper documentation was readily available for review when needed.
- Handled money, ticket and chips exchanges for customers.
- Audited money drawers and hand or machine-counted large cash values.
- Counted cash and casino chips to accurately reconcile transaction reports.
Cashier
Seminole Casino Hotel Immokalee
Immokalee, FL
06.2004 - 08.2009
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
Walmart
Lehigh Acres, FL
01.2010 - 07.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Tallied cash drawer at beginning and end of each work shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Security Officer ERT
Seminole Casino Hotel Immokalee
Immokalee, FL
04.2019 - 10.2020
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Monitored CCTV cameras and alarm systems for security breaches.
- Issued access cards to authorized personnel to monitor access points.
Manufacturing Team Leader
PGT Innovations
Fort Myers, FL
06.2021 - Current
- Managed a team of skilled operators, maintaining high levels of productivity and quality while adhering to strict safety standards.
- Reduced downtime by performing routine maintenance checks and addressing equipment issues promptly, ensuring continuous production flow.
- Maintained accurate documentation of production data, aiding in informed decision-making and continuous process improvement initiatives.
- Coordinated with Quality Assurance teams to ensure that products met stringent quality standards before shipment to customers.
- Scheduled workload distribution among team members based on individual skill sets and availability, optimizing resource utilization while meeting deadlines.
- Conducted gap analyses to identify weaknesses in the production process, collaborating with team members and management to address these areas for improvement.
- Communicated job expectations and monitored employees.
- Reported tool, machinery and equipment issues to maintenance personnel.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected finished products for quality and adherence to customer specifications.
- Inspected products and machines to maintain quality and efficiency.
- Examined incoming materials and compared to documentation for accuracy and quality.
Education
Diploma -
Immokalee High School
Immokalee, FL06.1996
Skills
- Continuous Improvement Initiatives
- Assembly line supervision
- Process Improvement
- Punctual and Dependable
- Attention to Detail
- Computer Skills
- Strong Work Ethic
- Organizational Skills
- Analytical Thinking
- Problem-Solving
- Responsible and Reliable
- Data Entry
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Manufacturing Team Leader
PGT Innovations
06.2021 - Current
Security Officer ERT
Seminole Casino Hotel Immokalee
04.2019 - 10.2020
Cashier
Walmart
01.2010 - 07.2015
Cashier
Seminole Casino Hotel Immokalee
06.2004 - 08.2009
Count Team Member
Seminole Casino Hotel Immokalee
04.1997 - 05.2002
Diploma -
Immokalee High School