Josefina Centeno
Houston,TX
Summary
Dedicated Administrative Assistant with a demonstrated track record in delivering thorough and skillful support to Senior Management. Thrives as an independent and self-motivated professional, excelling in adapting seamlessly to changing priorities and leveraging multi-tasking expertise to ensure smooth operations.
Overview
8
8
years of professional experience
Work History
Administrative Assistant III
Harris County Precinct 1
06.2022 - Current
- Collaborated with the director to manage and lead the administrative division team, ensuring effective coordination of tasks and responsibilities.
- Cultivated a positive and productive work environment in alignment with the precinct mission and organizational values, fostering a culture of teamwork and excellence.
- Played a key role in supporting the director by actively participating in the development of meeting agendas, contributing to strategic planning and efficient meeting execution.
- Served as the primary point of contact for the department, facilitating communication and ensuring a smooth flow of information within the team and with external stakeholders.
- Assisted the director in monitoring day-to-day operations, prioritizing tasks to ensure efficiency and timely completion of assignments, contributing to overall team productivity.
- Collaborated with the director to ensure the professional, timely, and effective handling of information, correspondence, and work product between precinct divisions, executive leadership, and the commissioner.
- Developed strategies to streamline and improve office procedures.
- Handled an average of 150 daily calls and emails from both customers and colleagues in a professional capacity.
Dental Receptionist
ABC Dentistry
05.2019 - 05.2020
- Orchestrated the scheduling, rescheduling, and cancellation of appointments for dental patients, ensuring a streamlined and efficient process.
- Delivered exceptional customer service with a focus on creating positive experiences and fostering trust among patients.
- Expertly prepared insurance claim forms, elucidated benefits, and provided transparent pricing details for various dental procedures and services.
- Established effective communication channels with insurance companies, actively engaging in the resolution of unpaid claims and verification of patient coverages.
- Addressed patient complaints promptly and professionally, employing a proactive approach to restore patient confidence and mitigate the risk of client loss.
- Managed the procurement of new supplies, maintained inventory, and meticulously restocked clerical spaces to uphold organizational efficiency.
- Answered phone calls and messages for a 4-physician Dental medical facility.
Doctor's Assistant
Today's Vision Silverlake
04.2016 - 11.2018
- Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
Registered Dental Assistant - Dental Assisting
Astrodome Career Centers
Houston, TX02.2019
High School Diploma -
Cesar Chavez High School
Houston, TX05.2009
Skills
- Office Administration
- Confidentiality maintenance
- Attention to detail
- Cross-functional coordination
Timeline
Administrative Assistant III
Harris County Precinct 1
06.2022 - Current
Dental Receptionist
ABC Dentistry
05.2019 - 05.2020
Doctor's Assistant
Today's Vision Silverlake
04.2016 - 11.2018
Registered Dental Assistant - Dental Assisting
Astrodome Career Centers
High School Diploma -
Cesar Chavez High School