Josefina Contreras
Arcadia,CA
Summary
Dynamic leader with proven expertise in customer service and bilingual communication, demonstrated at Vons Grocery. Excelled in fostering team unity, enhancing customer satisfaction, and driving sales. Known for strong leadership and adaptability, with a track record of resolving complex customer inquiries and boosting loyalty through exceptional service.
Overview
28
28
years of professional experience
Work History
Front End Coordinator
Tj Maxx Dept Store
04.2021 - Current
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Enhanced employee morale with regular team-building activities, fostering a positive work environment.
- Collaborated with other departments to create store-wide initiatives that boosted sales performance and customer satisfaction levels.
- Streamlined checkout processes for faster transactions and reduced wait times.
- Engaged customers by offering to help find needed merchandise.
- Developed strong relationships with repeat customers, ensuring their needs were met consistently to encourage loyalty.
- Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
Part Time Vendor Representative
Costco
05.2014 - 03.2020
- Enhanced customer satisfaction by providing timely and accurate product information.
- Built strong relationships with key clients, leading to increased sales and repeat business.
- Monitored inventory levels closely, ensuring optimal stock availability at all times.
- Resolved vendor disputes effectively, maintaining positive working relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Lead Cash/Customer Support Specialist
Vons Grocery
06.2004 - 08.2014
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Regularly handled cash transactions efficiently and timely.
- Multi-tasked between customer relations and store needs
Lead Customer Service Specialist
Vons Grocery
03.1997 - 06.2004
- Streamlined communication for improved efficiency, promptly addressing inquiries and requests.
- Managed escalated customer complaints, ensuring timely resolutions while maintaining professional rapport.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Cross trained in multiple fields that location offered in services.
- Elevated personable engagement with clients and other on-site departments
Education
GED -
Roosevelt High School
East Los Angeles, CA06-1979
Skills
- Customer Service
- Verbal and written communication
- Sales assistance
- Bilingual
- Strong leadership
- Product knowledge and KPI understanding
- Ability to adapt to change and react in moment
- Willing and eager to expand knowledge and gain growth
Languages
Spanish
Native or Bilingual
Timeline
Front End Coordinator
Tj Maxx Dept Store
04.2021 - Current
Part Time Vendor Representative
Costco
05.2014 - 03.2020
Lead Cash/Customer Support Specialist
Vons Grocery
06.2004 - 08.2014
Lead Customer Service Specialist
Vons Grocery
03.1997 - 06.2004
GED -
Roosevelt High School
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