Summary
Overview
Work History
Education
Skills
LANGUAGES
Work Availability
Timeline
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Josefina Fleet

Josefina Fleet

San Antonio,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Merchandising Manager

Ulta Beauty
09.2024 - 03.2025
  • At Ulta Beauty, as a Merchandising Manager, I was responsible for the organized breakdown of truck shipments, ensuring store standards were upheld to create an inviting environment for our guests. My role included assessing and instructing associates in policies and guidelines on store operations. I facilitated the visual merchandising of products and brands, and organized shipments according to the assortment of products and items, ensuring that everything was placed accurately and attractively. Managing scheduling changes, Manage team meetings, & actively overseeing payroll and payroll information.
  • Trained and supervised merchandising team members in best practices, improving overall performance.
  • Implemented innovative visual displays that captured attention and boosted sales significantly.
  • Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
  • Increased sales by developing and implementing successful merchandising strategies.
  • Collaborated with marketing department to develop effective advertising materials that showcased featured products attractively.

Program Director

Boys & Girls Club of America
08.2019 - 04.2020
  • Redirected children to encourage safe, positive behaviors
  • Organized activities that developed children's physical, emotional and social growth
  • Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean
  • Created daily lesson plans for activities
  • Physically and verbally interacted with children throughout the day
  • Made nutritious snacks and meals for 75 children
  • Monitored children's play activities to verify safety and wellness
  • Continually encouraged children to be understanding and patient with others
  • Carefully supervised children in play area
  • Maintained a safe, clean and constantly supervised play environment.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Mentored team members for professional development, resulting in increased productivity and job satisfaction.

Assistant Visual Merchandiser

Macy's
09.2017 - 02.2018
  • Designed displays to make the store experience interactive and engaging
  • Displayed the appropriate signage for products and sales promotions
  • Arranged items in favorable positions and areas of the store for optimal sales
  • Established and maintained proper high traffic displays, resulting in increased sales
  • Assisted in gathering and moving materials and equipment for the assigned displays
  • In this position, the goal was to change, and create mannequins
  • Being able to lift about 20-40 pounds, stand and walk 99% of the time, manage and style the mannequins as well as the atmosphere and decorate throughout the store
  • Keep everything clean, nice and organized for the customer.
  • Implemented customer-centric approaches to product display, prioritizing accessibility and ease of navigation for a seamless shopping experience.
  • Analyzed sales data to identify and capitalize on popular product trends for maximum profit margins.
  • Supported marketing efforts by collaborating on the design of eye-catching window displays that attracted new customers.

Apparel & Accessories Team Member

Target
  • As an Apparel and Accessories team member, your eye for trend will help our guests discover new looks and bring their definition of style to life with confidence
  • Have a knack for selling and who are excited to share their apparel and accessory expertise and tips
  • Interacting with our guests on the sales floor takes an ability to approach guests and share brand knowledge, and of course, a passion for fashion.

Estore customer service specialist

HEB
03.2019 - 05.2024
  • Management and supervising partners and customers, providing service to both our customers and partners and make sure that the store is organized, assign tasks to partners, and answer calls as needed from both customers and partners, implement rules and make sure they are followed
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.

Lead Cashier

Ulta
05.2025 - Current
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.

Education

Bachelor Of Social Science - Social Work

Central Texas College
Killeen, TX

Skills

  • Brand marketing
  • Customer service orientation
  • Customer Service and Communication Skills
  • Customer Service Management
  • Customer service background
  • Performance Improvement
  • Performance monitoring
  • Employee Relations
  • Strategic Thinking
  • Talent acquisition and development
  • Change Implementation
  • Critical thinking
  • Data entry
  • Customer service
  • Active listening
  • Customer relations
  • Problem resolution
  • Relationship building

LANGUAGES

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Lead Cashier

Ulta
05.2025 - Current

Merchandising Manager

Ulta Beauty
09.2024 - 03.2025

Program Director

Boys & Girls Club of America
08.2019 - 04.2020

Estore customer service specialist

HEB
03.2019 - 05.2024

Assistant Visual Merchandiser

Macy's
09.2017 - 02.2018

Apparel & Accessories Team Member

Target

Bachelor Of Social Science - Social Work

Central Texas College