Josefina Jaime-Figueroa
Lake Zurich,IL
Overview
9
9
years of professional experience
Work History
BDC Account Manager
Gurnee Volkswagen
01.2024 - Current
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
Valve Assembler
Hydraforce Through Chase Staffing
07.2022 - 12.2023
- Valve Assembly
- Honing cages
- Machine adjusting
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
- Aligned materials and merged parts to construct complex units.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Recognized and reported defective material and equipment to shift supervisor.
- Increased production efficiency by assembling components quickly and accurately.
- Troubleshot and resolved mechanical issues that occurred during assembly.
- Performed regular maintenance on production equipment to verify functionality and performance.
- Enhanced team morale by maintaining a positive attitude during challenging or high-pressure situations, promoting a supportive and collaborative work environment.
- Followed safety protocols to maintain safe working environment.
- Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
- Inspected completed products to encourage quality and adherence to company standards.
- Reduced assembly errors by following detailed instructions and blueprints for each project.
- Created reports to document and provide information regarding production progress and developments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Pet Trainer and Pet Care Associate
PetSmart
07.2021 - 08.2022
- Helped pet owners better understand how to care for and be able to read their pets' behaviors
- Training dogs in basic commands and potty training
- Helped Pet owners create a bond with their pets and facilitated increasing desired behaviors and decreasing undesired behaviors
- Worked out and explained training plans, packages, and prices
- Caring for pets, fish and reptiles on sales floor; feeding pets, cleaning pet living areas and deep sanitation and handling
- Closing responsibilities, facing and stocking aisles
- Cash handling, basic math skills, product knowledge.
Staff Temp Work
Chase Staffing, Metro Staffing, Short Staff
01.2021 - 07.2021
- Prepare orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area
- Maintain inventory controls by collecting stock location orders and printing requests
- Maintain quality service by following organization standards
- Maintain safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations.
CSR - Customer Service Representative
Innovation Group
06.2015 - 12.2020
- Attention to Detail
- Active Listening Skills
- Improving Customer Experience
- Building Customer Loyalty
- Positive Attitude
- Bilingual Customer Support
- Time Management
- Interpersonal Skills
- Bilingual Fleet Knowledge
- Towing Knowledge
- Rental Service Savvy
- Claims and Damages Dept.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Education
High school diploma -
Belvidere High School
06.2012
Skills
- Animal handling
- Pet care
- Dog handling
- Retail sales
- Customer service
- Multitasking
- Task Prioritization
- Self-Directed
- Computer Skills
- Cultural Awareness
- Bilingual
- Customer Relations
- Quality Assurance
- Money Handling
- Mass production
- Problem-Solving
- Friendly, Positive Attitude
Languages
Spanish
Native or Bilingual
Timeline
BDC Account Manager
Gurnee Volkswagen
01.2024 - Current
Valve Assembler
Hydraforce Through Chase Staffing
07.2022 - 12.2023
Pet Trainer and Pet Care Associate
PetSmart
07.2021 - 08.2022
Staff Temp Work
Chase Staffing, Metro Staffing, Short Staff
01.2021 - 07.2021
CSR - Customer Service Representative
Innovation Group
06.2015 - 12.2020
High school diploma -
Belvidere High School