Summary
Overview
Work History
Education
Skills
Softwaresystemskills
Relevantprofessionalexperience
References
Languages
Timeline
Generic

Josefina Jimenez

Huntington Park,CA

Summary

  • Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.
  • Organizational Skills: Logical and highly organized. Excel in prioritizing and completing tasks; meeting goals and deadlines without compromising quality.
  • Oral/Written Communication Skills: Experience in communicating with people of diverse backgrounds. Excellent at communicating effectively with staff, students, administration and key community stakeholders. Skilled in writing and editing.
  • Leadership Skills: Dedicated leader with a strong work ethic and the ability to build positive and impactful relationships. Able to motivate employees to operate at their maximum potential. Experiences in key areas of supervision, and parent and student outreach.
  • Clerical Experience: Three years of experience working in an office setting performing various clerical services such as typing, filing, inputting data, payroll etc.

Overview

4
4
years of professional experience

Work History

Lead Associate Ops

JP Morgan Chase
Los Angeles, CA
12.2023 - Current
  • Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
  • Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
  • Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
  • Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
  • Developed comprehensive training materials to onboard new team members quickly and efficiently.
  • Built strong relationships with clients through exceptional customer service skills which led to repeat business opportunities over time periods measured in years not months or weeks alone.
  • Established clear lines of communication between team members for better collaboration and overall efficiency.

Associate Banker-ME

Chase Bank
Los Angeles, CA
12.2020 - Current
  • Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention
  • Review and approve overdrafts and checks for cashing, and answer questions on accounts, loans, and statements
  • Balanced daily cash transactions and reconciled daily transactions to ensure accuracy
  • Use of TE and CA for transactions and maintenance
  • Account Opening
  • Managing and focusing on OSAT and scoreboard
  • Audits for all entities (ex
  • ATMS, Cash Boxes, Vault 90)
  • Opening and Closing Branch
  • Take initiative to volunteer in community events
  • Cloe partnership with Community Manager, help with multiple events, planning and organizing
  • Culture champion for Central and Community Ambassador.

Education

2years -

East Los Angeles College
01.2020

Diploma -

Huntington Park Senior High School
06.2012

Skills

  • Operations Management
  • Employee Supervision
  • Client Relationship Management
  • Staff Training

Softwaresystemskills

  • Excellent and experienced in computer Operating Systems
  • Software / Applications, Languages/ Scripts, and Hardware.
  • Microsoft Office.
  • Internet Explorer, Outlook, Outlook Express.
  • Adobe Photoshop, Adobe Illustrator.
  • Mozilla Firefox
  • Google Docs

Relevantprofessionalexperience

Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention., Review and approve overdrafts and checks for cashing, and answer questions on accounts, loans, and statements., Balanced daily cash transactions and reconciled daily transactions to ensure accuracy., Use of TE and CA for transactions and maintenance, Account Opening, Managing and focusing on OSAT and scoreboard, Audits for all entities (ex. ATMS, Cash Boxes, Vault 90), Opening and Closing Branch

References

Upon Request

Languages

Spanish
Native or Bilingual

Timeline

Lead Associate Ops

JP Morgan Chase
12.2023 - Current

Associate Banker-ME

Chase Bank
12.2020 - Current

2years -

East Los Angeles College

Diploma -

Huntington Park Senior High School
Josefina Jimenez