Josefina Leitner
Fort Myers,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
2
2
years of professional experience
Work History
Frontline Worker
Hardee's Restaurant
Fort Myers, FL
09.2024 - Current
- Handled incoming phone calls, referred inquiries to suitable departments, and documented messages as required.
- Processed sales transactions accurately and efficiently using cash registers or point of sale systems.
- Utilized problem solving skills to troubleshoot issues with register systems or other equipment malfunctions.
- Collaborated with team members to complete tasks efficiently and effectively.
- Enforced store policies regarding returns, exchanges, refunds.
- Trained new employees on job duties and customer service expectations.
- Performed closing duties, including restocking supplies throughout the day, and making sure the environment was ready for the morning shift crew.
- Provided customer service in a fast-paced environment.
- Addressed customer complaints in a professional manner working towards resolution or referring them to a manager if needed.
- Kept current on new products and services available at the store location in order to provide accurate information to customers.
- Maintained cleanliness of the work area by sweeping, wiping down tables, and cleaning windows and doors.
- Greeted customers and provided assistance with their needs.
- Assisted customers with locating items within store displays.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Waitress/Hostess/Busser
The Quick N' Tasty
Fort Myers, FL
05.2023 - 03.2024
- Head Waitress
- Greeted customers and provided menus.
- Replenished beverages when necessary.
- Provided accurate change for cash transactions using a cash register system.
- Prepared checks accurately and processed payments promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted in seating guests at tables or booths.
- Answered questions about menu items, ingredients, and pricing.
- Took orders for food and drinks and delivered them to guests.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Developed positive relationships with regular customers through friendly conversation.
Education
High School Diploma -
PennFoster.EDU
OnlineSkills
- Busser
- Host/Hostess
- Food service
- Restaurant experience
- Kitchen experience
- Food preparation
- Coffee experience
- Cleaning experience
- Serving experience
- cooking
- OpenTable
- Food safety
- Customer service
- Employee training
- Billing procedures
- POS systems expert
- Workplace safety
- Cash handling expertise
- Problem solving
- Effective communication
- Receiving support
- Problem resolution
- Order fulfillment
- High-energy attitude
Timeline
Frontline Worker
Hardee's Restaurant
09.2024 - Current
Waitress/Hostess/Busser
The Quick N' Tasty
05.2023 - 03.2024
High School Diploma -
PennFoster.EDU
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