JOSEFINA Lopez
Albany,Ny
Summary
Proficient Technician successful at troubleshooting technical issues and training end-users. Seeking a position in the Information technology field; skilled in problem-solving and solution management. Looking for a long-term position with a growing team. Excellent work ethic and strength in boosting company morale. Proficient in supporting hardware and software issues for Apple and Windows products. Specializes in troubleshooting iPod, iPad, iPhone, Apple Tv, Mac Computer, Windows PC,Android phone, Android tablet, Apple IOS, Apple OS, Windows, Office 365 business suite,Adobe Acrobat, File-maker, Azure, Active directory.
Overview
15
15
years of professional experience
Work History
Technology Specialist 2
New York State Insurance Fund
Albany, NY
06.2021 - 11.2021
- Managed procurement requests and acted as point-person for staff on hardware and software needs using Service-Now and Oracle Financial software
- Researched and evaluated new and current vendors to determine suitability of products and contract pricing negotiations.
- Assisted with finding and hiring HBITS Consultants
- Answered helpdesk tickets for software download requests
- Created Requisitions for IT equipment and software requests
- Processed billing in Oracle Financial
IT Coordinator
Bryant & Stratton College
Albany, NY
02.2020 - 10.2021
- Managed IT department for 3 Campuses
- Supported phone, photocopier, fax machine and other physical equipment.
- Conferred with Corporate IT teams to advise and plan for short-term and long-term IT system upgrade needs.
- Maintained camera and physical security systems.
- Communicated with Corporate IT team to resolve technology issues.
- Managed Computers and cell phones using MDM
- Wrote policy, procedure and manuals for students and Staff
Genius,Admin,Sales,Tech Expert
Genius Bar, Apple Inc
Albany, Ny
03.2014 - 09.2019
- Provided technical support Scheduled customers appointments
- Assisted in Spanish translation
- Assisted and educated customers on how to set up devices
- Analyzed test results to locate and determine causes of malfunction
- Resolved customer issues in a clear, courteous and straightforward manner
- Installed software, modified and repaired hardware and resolved technical issues
- Managed call flow and responded to technical support needs of customers
- Mentored and coached new employees by offering insight into successful task prioritization
- Performed hardware repairs daily to meet deadlines
Senior Level Production Specialist
GE/Xerox
Rotterdam, NY
10.2008 - 05.2016
- Maintained adequate productivity by setting and enforcing deadlines
- Collaborated with technicians to diagnose equipment breakdowns and address quality issues
- Managed project schedules to guarantee client and in-house creative and design needs were met on time and within budget
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
- Processed financial documents including contracts, expense reports and invoices
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
- Educated other technical engineers and support professionals to provide professional development and skill enhancement
- Diligently followed up with customers about existing orders, informing on status and responding to questions
- Developed and maintained positive customer relationships resulting in increased account services and expansion
Education
Information Technology
Bryant & Stratton College
Albany NY2021
Mac Certification - Macintosh Hardware
Apple Inc
Albany Ny2019
60 Hour Course On Project Management -
Xerox Learning Courses
Rotterdam Junction, NY2015
Professional Diploma - Child Day Care
Ashworth University
Fort Benning, GA2007
Bachelor of Arts - English/Business/Judaic Studies
University at Albany
Albany Ny2005
Skills
- Apple Certified Specialist (ACS)
- Apple Certified Desktop Technician (ACDT)
- Data collection
- Active Directory users and computers
- Employee training and development
- Problem-solving and Interpersonal skills
- SCCM/FileMaker Pro/computer imaging
- Confidential data management
- Advanced computer proficiency
- Billing systems and software
- Records organization and review
- Sale expertise and POS systems expert
- Administrative support
- Technical support
- MS Office proficiency
- Equipment setup
- Customer Service
- Hardware and Software Installation
- Computer Repair
- Service Now/Oracle Financial
Timeline
Technology Specialist 2
New York State Insurance Fund
06.2021 - 11.2021
IT Coordinator
Bryant & Stratton College
02.2020 - 10.2021
Genius,Admin,Sales,Tech Expert
Genius Bar, Apple Inc
03.2014 - 09.2019
Senior Level Production Specialist
GE/Xerox
10.2008 - 05.2016
Information Technology
Bryant & Stratton College
Mac Certification - Macintosh Hardware
Apple Inc
60 Hour Course On Project Management -
Xerox Learning Courses
Professional Diploma - Child Day Care
Ashworth University
Bachelor of Arts - English/Business/Judaic Studies
University at Albany
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