Josefina Reynoso
Okanogan,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Coordinator position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Admitting Representative
Mid- Valley Hospital
Omak, WA
01.2022 - Current
- Verified patient details and insurance coverage and collected co-pays.
- Arranged forms and charts for each patient.
- Registered patients for labs, surgeries and radiology.
- Facilitated communication between patients and various departments and staff.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Patient Account Representative
Mid-Valley Hospital
Omak, WA
01.2017 - 12.2021
- Reconciled statements with patient records.
- Utilized computer programs to create invoices, letters and other documents.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Worked with customer to create debt repayment plan based on current financial condition.
- Assist patients with DSHS/Charity programs.
- Assist Providers/patients with Spanish translations.
Patient Account Representative
Family Health Centers-Brewster Clinic
Brewster, WA
08.2016 - 10.2018
- Responded to patient, family and external payer inquiries.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Electronically submitted bills according to compliance guidelines.
- Worked with customer to create debt repayment plan based on current financial condition.
- Assist patients with Financial Assistance Programs.
Benefits Specialist
La Clinica Del Valle
Phoenix, OR
10.2014 - 03.2016
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Assist patients with their medical coverage needs.
- Observed strict procedures to maintain data and plan participant confidentiality.
Receptionist/Medical Records Clerk
Family Health Centers
Brewster, WA
09.1997 - 11.2001
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient records in compliance with security regulations.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Register patients/verified their information.
- Collect patient's payments/co-payments.
Education
CNA - Nurse Assistant
Wenatchee Valley College
Wenatchee, WA08.2001
High School Diploma -
Okanogan High School
Okanogan, WA06.1996
Skills
- Customer Experience
- Bilingual english and Spanish
- Resolving Problems
- Database Search and Data Entry Skills
- Calm and Effective Under Pressure
- Responsible/Friendly
I speak and write both English and Spanish and I am a quick learner.
I am fluent in both English and Spanish
Timeline
Admitting Representative
Mid- Valley Hospital
01.2022 - Current
Patient Account Representative
Mid-Valley Hospital
01.2017 - 12.2021
Patient Account Representative
Family Health Centers-Brewster Clinic
08.2016 - 10.2018
Benefits Specialist
La Clinica Del Valle
10.2014 - 03.2016
Receptionist/Medical Records Clerk
Family Health Centers
09.1997 - 11.2001
CNA - Nurse Assistant
Wenatchee Valley College
High School Diploma -
Okanogan High School
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