Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Josefina Rodriguez Trujillo

Lehigh acres,FL

Summary

Dynamic team leader with extensive experience at Laboratorio Farmaceutico Reinaldo Gutierrez, excelling in employee training and customer service. Proven ability to enhance operational efficiency and foster collaboration, while maintaining high standards of safety and compliance. Skilled in point-of-sale operations and committed to delivering exceptional results through effective communication and strong work ethic.

Overview

17
17
years of professional experience

Work History

Cashier and Cook Team Lead

The Criollo Cuban Food
Lehigh Acres, FL
09.2023 - Current
  • Issued receipts, refunds, credits or change due to customers.
  • Ensured compliance with all safety regulations within the store environment.
  • Stocked shelves with merchandise when needed.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Resolved customer complaints professionally in accordance with company policy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Counted and balanced cashier drawers.
  • Adhered to food safety standards when storing and preparing foods.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.

Picker & Packer

klocke of America
Fort Myers, FL
06.2022 - 07.2023
  • Monitored stock levels and placed replenishment orders when necessary.
  • Completed daily reports of work completed accurately at end of shift.
  • Assembled boxes and cartons according to customer specifications.
  • Labeled, sorted, and organized packages for efficient delivery.
  • Organized goods in an orderly fashion on shelves or racks within the warehouse facility.
  • Operated equipment such as shrink wrappers, box sealers, and tape machines.
  • Utilized hand-held scanners to scan barcodes and enter data into the system.
  • Verified accuracy of incoming shipments against invoices and purchase orders.
  • Performed quality control checks on products before packing them for shipment.
  • Maintained a clean and organized work area throughout the shift.
  • Reported any damaged items immediately to supervisors so they could be replaced quickly.
  • Confirmed items picked for orders by keying codes into system.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Trained new employees regarding warehouse procedures and standards.

Team Leader

Laboratorio Farmaceutico Reinaldo Gutierrez
Havana, Cuba
08.2008 - 07.2019
  • Established clear expectations for employees, providing guidance when needed.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Ensured compliance with all safety regulations in the workplace.
  • Conducted regular performance reviews to assess individual team member progress.

Education

High School Diploma -

Pre-University Leoncio Prado
Havana ,Cuba
06-2007

Skills

  • Point of sale operation
  • Customer service
  • Cash handling
  • Stock management
  • Food safety
  • Employee training
  • Order processing
  • Transaction balancing
  • Team leadership
  • Inventory control
  • Effective communication
  • Time management
  • Credit and cash transactions
  • Cash handling expertise
  • Product knowledge
  • Online orders preparation
  • Merchandise restocking
  • Point-of-sale system operation
  • Cash register operation
  • Staff mentoring
  • Work ethic and integrity
  • Professionalism and courtesy
  • POS system operations

Languages

Spanish
Full Professional
English
Limited

Timeline

Cashier and Cook Team Lead

The Criollo Cuban Food
09.2023 - Current

Picker & Packer

klocke of America
06.2022 - 07.2023

Team Leader

Laboratorio Farmaceutico Reinaldo Gutierrez
08.2008 - 07.2019

High School Diploma -

Pre-University Leoncio Prado

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Josefina Rodriguez Trujillo