Josefina Valentin
New York,NY
Summary
Accomplished administrative professional with over 20 years of experience, with demonstrated history of working in Legal, Health, Wellness and Medical industries. Proficient in Record and Information Management; paper and electronic document management, client intake process, customer service, and managing high volume calls using Revation Communicator Link Live. Always ensuring the integrity of data.
Overview
22
22
years of professional experience
Work History
Remote Contact Tracer- NYC Health + Hospitals Test
Insight Global, LLC
07.2020 - 04.2022
- Conduct telephone calls with persons diagnosed with COVID-19 to complete elicit and trace contacts exposed to COVID-19
- Utilized Revation Communicator Link Live to schedule clients for at-home or New York City site vaccination
- Provided follow-up instructions to cases and contacts related to isolation/quarantine, symptom monitoring and assesed the need for medical care and support services
- Provided information on where to find other social, health resources using an approved script/resource list
- Maintained daily communication with Supervising Contact Tracer, as assigned
- Assisted team in supervisors’ absence by supporting team members with processes and procedures, providing training and coaching during team meetings
- Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
Administrative Assistant
Harlem United, The Nest Center
02.2020 - 03.2020
- Greeted and assisted patients and visitors in a timely manner
- Responsible for making reminder calls and confirming appointments
- Maintained electronic client documents, scanned, and uploaded files into patient’ chart using eClinicalWorks; created charts for new patients and interfiled confidential documents into patient's charts.
Administrative Assistant
Center For Adults Living Well @ The Y
05.2019 - 08.2019
- Covered reception area; greeted and proactively assisted clients promptly
- Accurately verified client’s membership key and assisted with signing them in
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Administrative Assistant
Riverstone Senior Services
12.2018 - 04.2019
- Served as the main point of contact, advocate, and informational resource for clients, screened and directed all incoming calls to the appropriate contact
- Performed various administrative tasks and assisted staff with minimal transportation data entry
- Maintained a filing system with confidential documents.
Records Coordinator
White & Case LLP
03.2007 - 11.2017
- Coordinated and supervised day to day work to staff of six, to support 400+ attorneys: Provided department with daily office operations; filed and handled inner folder creation process, email requests, and retrieval of files, created, retrieved, and disposed of files from in-house, electronic, and offsite locations, as directed
- Generated attorney’s reports before departure; processed Trademark files and performed quality checks on data entries, handheld clients file transfers and set disposition of a variety of records
- Provided backup in the absence of a records manager; trained and managed staff during special projects when needed
- Assisted with managing executive calendars, and strategically coordinating meetings and appointments.
Records Analyst
Clifford Chance US LLP
06.2000 - 08.2008
- Performed data entry and electronically filed documents into LegalKey by using LegalKey Integration
- Managed corporate filing, minute books, Stock Certificates, SEC and Proxy Statements
- Collaborated closely with attorneys and paralegals to file confidential firm documents in the Records Department Safe.
- Maintained confidentiality in handling sensitive materials, protecting company and client information from unauthorized access or disclosure.
Records Corrdinator
Pilspbury Winthrop Shaw Pitman LLP
10.2006 - 03.2007
- Oversaw service desk: screened all internal and external calls, maintained all corporate and litigation files: released files to clients, data entry of record using LegalKey
- Managed offsite shipping reports, generated reports on closed matters for offsite shipping
- Reviewed file circulation upon attorney’s request; assisted legal staff with retrieving of files active and offsite; performed online searches using internal database for active and off-site materials.
- Facilitated communication between departments regarding record transfers, contributing to a more cohesive organizational structure.
Receptionist Coordinator
Clifford Chance US LLP
06.2000 - 06.2002
- Allocated conference room time and space for special projects and review to legal staff
- Maintained supplies, arranged for warehouse pick up, supervised deliveries for internal messengers, and scheduled FedEx pickups.
- Collaborated with team members to ensure seamless coordination of daily operations and special events.
Education
Electronic Health Records Training -
SUNY Manhattan Educational Opportunity Center
New York, NYGED -
New York State Department of Education
New YorkSkills
- Microsoft Office suite with Teams
- Legal Key and Legal Key Integration with MS Office
- Sales Force
- EClinicalWorks
- Google Suite
- Internet I-Manage
- Professional Development in communication and in-house training
- Organized and detail-oriented
- Fluent in Spanish
- Documentation Accuracy
Timeline
Remote Contact Tracer- NYC Health + Hospitals Test
Insight Global, LLC
07.2020 - 04.2022
Administrative Assistant
Harlem United, The Nest Center
02.2020 - 03.2020
Administrative Assistant
Center For Adults Living Well @ The Y
05.2019 - 08.2019
Administrative Assistant
Riverstone Senior Services
12.2018 - 04.2019
Records Coordinator
White & Case LLP
03.2007 - 11.2017
Records Corrdinator
Pilspbury Winthrop Shaw Pitman LLP
10.2006 - 03.2007
Records Analyst
Clifford Chance US LLP
06.2000 - 08.2008
Receptionist Coordinator
Clifford Chance US LLP
06.2000 - 06.2002
Electronic Health Records Training -
SUNY Manhattan Educational Opportunity Center
GED -
New York State Department of Education
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