Josefine Martinez
Jacksonville
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
Caliber Collision
05.2025 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
Mobile Notary Public
Self Employed
08.2021 - Current
- Maintained strict confidentiality with sensitive client information, fostering trust and long-lasting professional relationships.
- Developed comprehensive record-keeping systems that ensured easy retrieval of past notarizations when needed.
- Ensured compliance with state regulations through meticulous attention to detail in reviewing and verifying signer identification.
- Increased client satisfaction by providing efficient and accurate notary services for various documents.
- Increased availability for last-minute appointments through flexible scheduling options tailored to meet individual client needs.
- Displayed professionalism and excellent communication skills while interacting with diverse clientele in a variety of settings.
- Administered oath to document signers to obtain affirmation of truth.
- Updated journal with names and dates for permanent record.
Executive Administrator
Community Hospice and Palliative Care
02.2022 - 04.2024
- Managed complex travel itineraries for executives and medical services staff to ensure seamless transportation logistics during business trips.
- Planned both internal and external events and staff trainings.
- Safeguarded confidential information through the implementation of strict document management protocols and secure filing systems.
- Prepared and distributed memos describing company's administrative policies and procedures to all staff members.
- Facilitated successful meetings by preparing agendas, distributing materials, tracking action items, and recording minutes.
- Fostered positive working relationships with cross-functional teams through excellent interpersonal skills and clear communication.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Managed 4 separate schedules medical staff.
Export Account Manager
Hamburg Sud
05.2017 - 05.2021
- Coordinated cross-functional teams to expedite shipments and resolve any issues promptly.
- Reduced shipment delays through meticulous documentation and proactive communication with carriers.
- Streamlined customs clearance procedures, reducing time spent at ports and eliminating unnecessary fees.
- Built strong relationships with clients, fostering trust and increasing repeat business.
- Maintained up-to-date knowledge of industry best practices, ensuring continuous improvement in export processes.
- Followed requirements and regulations for dangerous goods handling.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
Business Office Manager
Oceanside Cleaners
05.2015 - 05.2017
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Led team meetings to foster collaborative environment, improving cross-departmental communication and project outcomes.
- Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
- Recruited and onboarded skilled candidates, enhancing workforce quality and operational efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Marketing Director
Economy Dentures LLC
01.2012 - 02.2015
- Built strong relationships with industry professionals and influencers.
- Developed marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of marketing materials, including brochures, outreach presentations, and social media content.
- Maximized exposure for company products and services in the community and surrounding areas.
- Created and managed social media campaigns to increase brand engagement.
Education
Oak Ridge High School
Orlando, FL05-2006
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Scheduling and calendar management
- Document management
- Training and development
- Onboarding and orientation
- Task delegation
- Customer relationship management
- Computer skills
- Business administration
Certification
- CNP - Certified Notary Public
Languages
Spanish
Professional Working
Timeline
Office Manager
Caliber Collision
05.2025 - Current
Executive Administrator
Community Hospice and Palliative Care
02.2022 - 04.2024
Mobile Notary Public
Self Employed
08.2021 - Current
Export Account Manager
Hamburg Sud
05.2017 - 05.2021
Business Office Manager
Oceanside Cleaners
05.2015 - 05.2017
Marketing Director
Economy Dentures LLC
01.2012 - 02.2015
Oak Ridge High School
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