Josefita Griego
Clovis
Summary
Compassionate and adaptable healthcare professional with over 10 years of experience in clinical support, patient care, and administrative operations. Certified in medication administration and skilled in working with individuals with developmental disabilities. Proven ability to float across departments, manage front and back office duties, and deliver high-quality service in fast-paced environments. Deeply committed to supporting underserved communities in Clovis, NM.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Support Living
ENMRSH
05.2024 - Current
- Certified by the State of New Mexico to support individuals with intellectual and developmental disabilities
- Certified to administer medications in accordance with New Mexico state regulations
- Skilled in implementing person-centered plans that promote independence and self-advocacy
- Experienced in daily documentation and progress tracking for care plan compliance
- Knowledgeable in state and federal guidelines for supported living services
- Trained in behavioral support strategies and crisis de-escalation
- Adept at coordinating with interdisciplinary teams, guardians, and case managers
- Compassionate, dependable, and skilled at building trusting relationships with clients
- Flexible in adapting care approaches to meet individual needs and preferences
- Owned, tracked and reported on key performance metrics.
- Monitored employee and customer interactions to assess quality of service.
- Created, prepared, and delivered reports to various departments.
- Assisted in and training of team members.
Caregiver
K Bee Home Health Care
12.2022 - 04.2024
- Assist clients with everyday living, including bathing, cooking, cleaning and shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Entrusted to handle confidential and sensitive situations in professional matter.
Assistant Manager
Dollar General
07.2014 - 07.2015
- Supervised 6 employees; employee scheduling
- Responsible for budget planning
- Proven ability to manage front office operations, including scheduling, customer service, and inventory
- Experienced in leading and supervising teams in a fast-paced environment
- Skilled in conflict resolution and maintaining a positive, respectful workplace culture
- Strong multitasking skills and ability to prioritize under pressure
- Accurate and timely cash handling, deposit preparation, and budget monitoring
- Familiar with daily reporting, merchandising, and store presentation standards
- Committed to providing exceptional service to diverse customers and team members
- Adaptable to changing roles and responsibilities to support operational needs
Assistant Manager
Gamestop
10.2013 - 07.2014
- Supervised and supported a small team while maintaining smooth daily operations
- Handled employee scheduling and ensured adequate coverage for peak business hours
- Responsible for accurate financial management, including bank deposits and safe reconciliation
- Managed inventory, product ordering, and restocking to maintain efficient workflow
- Maintained organized and appealing merchandising displays to enhance customer experience
- Delivered excellent customer service with attention to individual needs and concerns
- Adaptable to shifting priorities and capable of taking initiative in dynamic retail settings
- Demonstrated strong attention to detail, time management, and organizational skills
Medical Assistant
New Mexico Correctional Health
09.2011 - 10.2013
- Assessed new patients and collected detailed medical histories
- Assisted physicians during routine visits, procedures, and medical emergencies
- Performed blood draws, lab testing, and specimen handling with accuracy
- Administered and dispensed medications, including daily med passes
- Provided injections and immunizations as directed by medical staff
- Conducted TB screenings, STD testing, wound care, and monitored vital signs
- Maintained compliance with HIPAA, safety, and infection control protocols
- Experienced in serving high-risk and underserved populations with professionalism
- Remained composed and efficient in high-stress and emergency environments
Certified Nursing Assistant
La Casa Family Health Care
01.2003 - 01.2006
- Provided direct patient care and clinical support in a fast-paced healthcare setting
- Performed ICD-9 coding, billing, and managed patient scheduling and referrals
- Assisted physicians with procedures including EKGs, labs, partial casting, and patient work-ups
- Operated sterilization equipment (autoclaving) to maintain infection control standards
- Maintained accurate medical records and documentation in compliance with clinic protocols
- Demonstrated strong interpersonal skills when interacting with patients and families
- Adapted to front and back office roles, supporting both administrative and clinical functions
- Gained firsthand experience in a community health environment serving diverse populations
Education
Associates - Behavioral Health/Social Work
Clovis Community College
Clovis, NM09-2026
High School Diploma - undefined
Clovis High School
Clovis, NM05.2003
Skills
- Medication Administration
- Patient Care Assistance
- ICD-9 Billing & Coding
- Appointment Scheduling
- Medical Referrals
- Injections & Vitals
- EKG & Lab Support
- Front Desk Operations
- Team Supervision
- Inventory Management
- Community Engagement
- Adaptability Across Departments
Accomplishments
- Awarded Community Member of the Month by Clovis News Journal in 2012
- Curry County Water Crisis – In 2014, I tracked over 40 residences in Curry County without water and was able to work with the Curry County Commission on a resolution.
- Founder and Administrator of Facebook group, Take Back Your Community Clovis/Curry. Founded 2011. Currently 10,300+ members. I created this group to assist people in need, to educate, create involvement, awareness, to keep the community informed of local city and county government processes.
- Search and Rescue – I worked with search and rescue groups to find missing people.
- Founder and Administrator of Facebook group, Clovis N.M. Neighborhood Crime Watch. Founded 2017. Currently 18,000+ members. I created this group to provide the community a place to report local crime, to provide education on laws, and to aid the police in investigations. This public page allows anonymous posting for the citizens’ safety.
Certification
- Medication Administration Certification
- CPR First Aid
- Direct Support Professional (DSP) Certification
Timeline
Director of Support Living
ENMRSH
05.2024 - Current
Caregiver
K Bee Home Health Care
12.2022 - 04.2024
Assistant Manager
Dollar General
07.2014 - 07.2015
Assistant Manager
Gamestop
10.2013 - 07.2014
Medical Assistant
New Mexico Correctional Health
09.2011 - 10.2013
Certified Nursing Assistant
La Casa Family Health Care
01.2003 - 01.2006
High School Diploma - undefined
Clovis High School
Associates - Behavioral Health/Social Work
Clovis Community College
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