Summary
Overview
Work History
Education
Skills
Languages
Timeline
RegisteredNurse
Jose Francis   Hernandez Magana

Jose Francis Hernandez Magana

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

1
1
year of professional experience

Work History

Universal Pack Out Agent

Flextronics
Milpitas, CA
02.2015 - 02.2016
  • Resolved caller issues quickly and thoroughly.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Used [Software] to prepare sales reports containing customer information related to products and services purchased.
  • Maintained up-to-date knowledge of product and service changes.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded proactively and positively to rapid change.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Sought ways to improve processes and services provided.

Education

Associate of Science - Health Sciences- Medical Administrative Assistant

Ultimate Medical Academy - Clearwater
Clearwater, FL
08.2023

High School Diploma -

Latino College Preparatory Academy
San Jose, CA
06.2014

Skills

  • Customer Complaint Resolution
  • Customer Service
  • Critical Thinking
  • Strong Communication Abilities
  • Order Fulfillment
  • Business Development
  • Problem-Solving Skills
  • Time Management
  • Complex Problem-Solving
  • Information Documentation
  • Recordkeeping Proficiency
  • Microsoft Office
  • Polite Communication Skills
  • Organizational Skills

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Universal Pack Out Agent

Flextronics
02.2015 - 02.2016

Associate of Science - Health Sciences- Medical Administrative Assistant

Ultimate Medical Academy - Clearwater

High School Diploma -

Latino College Preparatory Academy
Jose Francis Hernandez Magana