Jose G Castro Jr
San Antonio,TX
Summary
My primary objective is to support the functioning of business operations by managing, staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment b communication with team members, setting clear goals, and monitoring performance. Overseeing daily operations, managing staff, ensuring compliance with accreditation regulations, and providing exceptional customer service. Also responsible for analyzing purchasing data, delivery data and overtime data to identify trends, and developing strategies to improve the company's performance. Assisted in implementing new procedures and technologies which improved efficiency and streamlined operations through electronic delivery methods. Successfully led a tema to exceed delivery goals while maintaining excellent customer satisfaction scores with both our hospice accents and traditional insurance customers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead DME Tech
Adapt Health
03.2010 - 12.2024
- Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
- Optimized resource allocation by effectively prioritizing tasks based on business needs and project timelines.
- Established coding standards to ensure consistent quality across the development team''s output.
- Built strong relationships with stakeholders, ensuring clear communication channels for project updates and progress reports.
- Collaborated with product managers to define technical requirements and develop innovative solutions for complex problems.
- Reduced system downtime with proactive monitoring, timely troubleshooting, and efficient issue resolution.
- Mentored new hires, fostering a culture of continuous learning and skill improvement.
- Conducted data modeling, performance and integration testing.
- Tested functional compliance of company products.
- Supervised work of technicians, assigned tasks and monitored performance against targets.
- Inspected equipment, assessed functionality, and optimized controls.
- Proved successful working within tight deadlines and a fast-paced environment.
- Enhanced team productivity by introducing agile methodologies, leading to more efficient project completion.
- Coordinated with product management to prioritize feature development, aligning with strategic objectives.
- Mentored new hires, improving their coding skills and knowledge of best practices.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
Education
High School Diploma -
John Jay High School
San Antonio, TX05-1987
Skills
Day-to-day administrative duties from inventory management
Facilitating insurance verification and authorization
Provide personalized fittings
Education to the patient
Dispensing durable medical equipment
Accomplishments
- Maintained warehouse standard and state accreditations standards.
- Used Microsoft Excel for inventory tracking spreadsheets.
Certification
- DME VGMU continuous education 2024 September
Languages
Spanish
Native or Bilingual
Timeline
Lead DME Tech
Adapt Health
03.2010 - 12.2024
- DME VGMU continuous education 2024 September
High School Diploma -
John Jay High School
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