Jose G Lopez Mendoza
Albuquerque
Summary
Dynamic professional with extensive experience in customer service and management at Murphy USA. Proven track record of enhancing customer satisfaction through effective staff training and proactive problem-solving. Skilled in inventory control and decision-making, consistently optimizing operations while fostering a supportive work environment. Recognized for reducing employee turnover and implementing successful loss prevention strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Shopper
Instacart
03.2020 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Recommended alternative products or options when specific items were out of stock or unavailable.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Store Manager
Murphy USA
01.2014 - 06.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Education
Graduate Certificate - Public Health
Central New Mexico Community College
Albuquerque, NM05-2023
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
Accomplishments
- Achieved Diamond status by completing deliveries with accuracy and efficiency.
Certification
- First Aid Certification
- CPR/AED Certification
- Mental health first aid certification
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Personal Shopper
Instacart
03.2020 - Current
Store Manager
Murphy USA
01.2014 - 06.2020
Graduate Certificate - Public Health
Central New Mexico Community College
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