Jose G Martinez Jr
Harlingen
Summary
Dedicated Project Manager successful of work flow planning and staff retention strategies. Boosts productivity through innovative management and mentorship. Keen to apply new and emerging project organization techniques to increase overall performance.
Overview
22
22
years of professional experience
Work History
Project Manager
Mueller Inc
La Feria
08.2013 - Current
- Utilized project schematics, drawings and specifications to complete detailed and highly accurate take offs
- Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule
- Spearheaded transition of projects from pre-development to design and construction phases by implementing sales processes and overseeing achievement of milestones
- Maximized cost effectiveness of projects through value engineering processes to assess methods, materials and means
- Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance
- Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction
Customer Service Representative
T-mobile Usa Inc.
Mission
06.2003 - 06.2013
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Assessed customer needs and upsold products and services to maximize sales
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to determine best methods to resolve service and billing issues
- Translated services for multi-person teams to service Spanish language speaking customer needs
- Documented conversations with customers to track requests, problems and solutions
- Delivered service and support to each customer, paving way for future business opportunities
- Uphold privacy and security requirements established by FCC
- De-escalated problematic customer concerns, maintaining calm friendly demeanor
- Reviewed account and service histories to identify trends and issues
- Trained new employees each hiring class in procedures and policies in order to maximize team performance
Education
Bachelor of Arts - Philosophy
The University of Texas Rio Grande Valley
Edinburg, Tx06.2006
Mission High School -
Mission High School
Mission, Tx01.1994
Skills
- Budgetting and forecasting
- Value engineering
- Multi-unit operations management
- Performance improvements
- Systems Implementation
- Quality Assurance and control
- Customer service
- Contract negotiation
- Problem solving
- Effective communication
- Conflict resolution
- Problem-solving aptitude
- Strategic thinking
- Phone and email etiquette
- Advanced problem solving
Accomplishments
- Recipient of the CSR of the month award in 2004
- Recognized as employee of the quarter for outstanding performance and team contributions
- Promoted to CSR II due to consistent high scores and customer satisfaction ratings.
- Consistently maintained high customer satisfaction ratings
References
References available upon request.
Timeline
Project Manager
Mueller Inc
08.2013 - Current
Customer Service Representative
T-mobile Usa Inc.
06.2003 - 06.2013
Bachelor of Arts - Philosophy
The University of Texas Rio Grande Valley
Mission High School -
Mission High School