Jose Gabriel Lopez
Altamonte Springs,FL
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
A results-driven professional prepared for challenges of field support. Adept at resolving technical issues and ensuring optimal performance of equipment. Highly reliable team player with keen focus on collaboration and adaptability. Known for problem-solving skills and technical proficiency.
Overview
34
34
years of professional experience
Work History
Field Support Representative
Ricoh Enterprises
01.2022 - 06.2024
- Delivered high-quality training sessions to customers, ensuring optimal utilization of products and systems.
- Achieved exceptional service quality scores as indicated through customer surveys.
- Fostered a collaborative work environment among team members by actively participating in group discussions.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Increased service efficiency, streamlining processes through proper documentation and reporting.
Adminstrative Assistant
Groundworks
04.2021 - 12.2022
- Handled client correspondence and tracked records to foster office efficiency.
- Coached new employees on administrative procedures, company policies and performance standards.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Customer Service Specialist
J.P.Morgan Chase
10.2019 - 04.2021
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Described product highlights and benefits to help guide purchasing decisions.
Customer Service Representative
Walgreens
01.2019 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Independent Quality Evaluator
B.P.A. Quality International
02.2017 - 12.2018
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Analyze content of interaction between Customers and Customer Service Representatives by evaluating content of telephone calls and written communications.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Provide feedback on adherence to policies and appropriate procedures used to provide excellent Customer Service.
- Attend all trainings required in support of your role and achieve required standards of competence in technical knowledge / ability to enable thorough understanding of client technology and issues.
- Ensure compliance with all up to date privacy procedures and regulations.
- Communicated with production team members about quality issues.
Customer Service Representative
Bright House Networks Central Florida
01.2009 - 01.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Direct Sales Representative
Adelphia / Onelink
07.2000 - 11.2008
- Met customers in homes and businesses to discuss and demonstrate products.
- Put together sales proposals and contracts.
- Inquired about current service levels and offered upgrades.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained new employees on customer service, money handling and organizing strategies.
- Met existing customers to review current services and expand sales opportunities.
Assistant Manger
El Meson Sandwiches (Fast Food)
07.1998 - 06.2000
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
General Manager
Tres Banderas Inc.
04.1990 - 07.1998
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability of 3 gas stations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Oversaw all daily operations.
Education
Bachelor of Arts - Criminal Justice Systems
Universidad Del Sagrado Corazon
07.1988
High School Diploma -
Manuel Mendez Liciaga
05.1983
Skills
- Strong Organizational Skills
- Schedule Management
- Research and Analytical Skills
- Office Equipment Operation
- Confidentiality and Data Protection
- Ease with Computers and Technology
- Meticulous Attention to Detail
- Multitasking and Time Management
- Supply Inventory Control
- Verbal and Written Communication
- Judgment and Decision Making
- Professional and Courteous
- Business Administration
- Highly Efficient and Productive
- Escalation handling
- On-site support
- Issue resolution
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Field Support Representative
Ricoh Enterprises
01.2022 - 06.2024
Adminstrative Assistant
Groundworks
04.2021 - 12.2022
Customer Service Specialist
J.P.Morgan Chase
10.2019 - 04.2021
Customer Service Representative
Walgreens
01.2019 - 10.2019
Independent Quality Evaluator
B.P.A. Quality International
02.2017 - 12.2018
Customer Service Representative
Bright House Networks Central Florida
01.2009 - 01.2017
Direct Sales Representative
Adelphia / Onelink
07.2000 - 11.2008
Assistant Manger
El Meson Sandwiches (Fast Food)
07.1998 - 06.2000
General Manager
Tres Banderas Inc.
04.1990 - 07.1998
High School Diploma -
Manuel Mendez Liciaga
Bachelor of Arts - Criminal Justice Systems
Universidad Del Sagrado Corazon
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