Jose Guerra

Promoted from Sales Representative to Assistant Sales Manager based on consistent performance and leadership ability.

• Supervised a team of 27 sales associates, providing training, coaching, and performance feedback to ensure targets were met.
• Coordinated daily operations, including task delegation, sales tracking, and customer service oversight.
• Collaborated with senior management to develop sales strategies and improve dealership performance.
• Assisted in hiring and onboarding new team members, fostering a culture of accountability and high achievement.
• Built and maintained a strong client base through exceptional customer service, resulting in a high rate of repeat business
• Utilized CRM software to track leads, manage customer interactions, and streamline the sales process
• Assisted customers in selecting the right vehicle based on their needs, preferences, and budget constraints
• Participated in regular training sessions to enhance product knowledge and improve selling techniques
• Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
• 2025 Gulf States Toyota's Tundra walk around Champion for the state of Texas

• Promoted from To-Go Specialist to Server, then to Front of House Manager, demonstrating strong performance and leadership potential.
• Directed daily front-of-house operations in a high-volume restaurant, ensuring smooth service and guest satisfaction.
• Managed, trained, and scheduled servers, hosts, and bartenders to maintain consistent service standards.
• Oversaw guest relations by resolving complaints quickly and professionally, improving overall customer satisfaction scores.
• Coordinated with kitchen and bar staff to optimize communication, reduce wait times, and improve efficiency.
• Monitored labor costs, staffing needs, and compliance with health and safety regulations.
• Supported senior management in new staff onboarding and leadership development programs.

• Advanced through multiple roles, from back of house to front of house, culminating in promotion to Assistant Manager.
• Supervised daily restaurant operations, including staffing, shift scheduling, and guest service.
• Managed and trained a team of 30+ employees across front and back of house, ensuring consistent service and food quality.
• Oversaw inventory control, ordering, and waste reduction, contributing to cost savings and improved efficiency.
• Resolved escalated guest concerns with professionalism, enhancing customer satisfaction and repeat business.
• Collaborated with corporate and senior management on implementing new procedures, safety protocols, and promotional initiatives.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Made personal recommendations for customers by sharing product knowledge and demonstrating product.