Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Joseh Johnson

General Manager
Philadelphia,PA

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

36
36
years of professional experience
4
4
years of post-secondary education

Work History

Store Manager

7-Eleven
Philadelphia, PA
02.201 - 12.2020
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Kept inventories accurate with daily cycle counts and [Timeframe] audits to identify and resolve variances.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Maintained proper product levels and inventory controls for [Type] merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Assistant Manager

Kmart
Philadelphia, PA
06.1984 - 01.2011
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Education

High School Diploma -

Cherry Hill High School East
Cherry Hill, NJ
09.1981 - 06.1985

Skills

Order management

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Timeline

Assistant Manager

Kmart
06.1984 - 01.2011

High School Diploma -

Cherry Hill High School East
09.1981 - 06.1985

Store Manager

7-Eleven
02.201 - 12.2020

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Joseh JohnsonGeneral Manager