Joseh Johnson
General Manager
Philadelphia,PA
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
36
36
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
7-Eleven
Philadelphia, PA
02.201 - 12.2020
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Kept inventories accurate with daily cycle counts and [Timeframe] audits to identify and resolve variances.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maintained proper product levels and inventory controls for [Type] merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Assistant Manager
Kmart
Philadelphia, PA
06.1984 - 01.2011
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
High School Diploma -
Cherry Hill High School East
Cherry Hill, NJ 09.1981 - 06.1985
Skills
Order management
Maximizing profitability
Team leadership and coaching
Relationship building and management
Opening and closing procedures
Sales expertise
Goals and performance
Excellent customer service skills
Staff training and development
Bank deposit procedures
Merchandising
POS systems
Accurate money handling
Timeline
Assistant Manager
Kmart
06.1984 - 01.2011
High School Diploma -
Cherry Hill High School East
09.1981 - 06.1985
Store Manager
7-Eleven
02.201 - 12.2020