Jose Rivas
Dallas,TX
Summary
Field Service Engineer offering over 30 years of experience in industrial, commercial, and biomedical engineering technology. Highly proficient in on-site technical/operational support, equipment installation/maintenance, and systems testing, focusing on customer service and issue resolution.
Overview
33
33
years of professional experience
Work History
Electro Mechanical Technician
BlueCrest
Fort Worth, Texas
12.2021 - Current
- Proactively schedule and perform preventive maintenance.
- Troubleshoot customer-reported problems.
- Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction.
- Plan and perform equipment upgrades and new installations.
- Manage a queue of calls to ensure that customers are contacted within the established guidelines, and that incidents are closed in a quality manner within the established guidelines.
Field Service Engineer
Bell + Howell
FORT WORTH, TX
01.2020 - 02.2021
- Troubleshoot & repair industrial products that include, but not limited to; printing equipment, cash recycling products, mailing & sorting machines, credit card embossing, and processing and any other applicable third-party accessories attached as part of the system
Electro Mechanical Engineer
CMC America
DALLAS, TX
01.2018 - 01.2019
- Instruct customers in the operation and maintenance of CMC Machines 9,000, 400, 450, and EVO systems
Field Service Robot Engineer
Innovation Associates
DALLAS, TX
01.2012 - 01.2018
- Performed advanced technical support through on-site servicing and repair of complex medical & pharmacy automation equipment and systems located in Military Bases and retail pharmacies in the United States & Mexico City
Field Service Engineer
Parata Systems, LLC
DALLAS, TX
02.2010 - 01.2012
- Provided on-site advanced technical support, installation, calibration, testing, maintenance, and repair of medical & pharmacy automation equipment and systems in a retail pharmacy environment
Field Service Engineer
Bowe Bell + Howell Company
DALLAS, TX
03.1991 - 01.2007
- Utilized my customer service & problem resolution skills to provide direct technical assistance on all Bowe Bell Howell Mail Processing equipment
Education
BSEET, Electronics Engineering Technology -
VIDEO INSTITUTE OF TECHNOLOGY
IRVING, TX12.1990
A+ Certification -
Skills
- Biomedical Engineering Technology
- Robotic Repair Equipment
- Customer Support (English & Spanish)
- Field Service Leadership
- Advanced Technical Support
- Troubleshooting/Testing
- Machinery repair
- Parts Replacement
- System Testing
- Tool Maintenance
- Machine Alignment
- Equipment Inspection
- Repair documentation
- Equipment Calibration
- Mechanical Assembly
Custom
- Biomedical Engineering Technology
- Pharmacy Automation Equipment
- CMC Machines 9,000, 400, 450, and EVO systems
- Vacuum Trimwinder
- Mailstart System
- Unwinder 50
- CDC
- Standalone Folder
- Kern 980 Continuous Form Cutter
- Baumfolder
- Postage Meter R150
- MBO Aim System Folder
- BH 6000 Base Inserter System
- BH Legacy Cutter
- Jet Vision
- AIM HIGH Throughput Cutter
- Advance Vision System
- FIMA 90 Cutter
- MAX RDS
- MINI
- PACMED Systems
Personal Information
Title: Field Service Engineer
Timeline
Electro Mechanical Technician
BlueCrest
12.2021 - Current
Field Service Engineer
Bell + Howell
01.2020 - 02.2021
Electro Mechanical Engineer
CMC America
01.2018 - 01.2019
Field Service Robot Engineer
Innovation Associates
01.2012 - 01.2018
Field Service Engineer
Parata Systems, LLC
02.2010 - 01.2012
Field Service Engineer
Bowe Bell + Howell Company
03.1991 - 01.2007
BSEET, Electronics Engineering Technology -
VIDEO INSTITUTE OF TECHNOLOGY
A+ Certification -
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