Jose I. Rodriguez III
Kyle
Summary
Appraiser adept at completing high volume of appraisals quickly and accurately. Motivated to exceed business expectations while delivering highly accurate results. Proven history of streamlining processes for maximized productivity.
Overview
18
18
years of professional experience
Work History
Service Advisor
ATX Fleet Services
10.2024 - Current
- Scheduled service for customers both in person or on phone to facilitate prompt and accurate diagnosis of problems.
- Promoted sales of appropriate services, parts and accessories by accurately identifying customer's service needs.
- Made repair recommendations and managed delivery of repairs by setting and managing customer expectations.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
Auto Damage Field Appraiser
Sedgwick Claims Management
11.2023 - Current
- Set appointments same day, inspect vehicles within 24 hours and write estimate car side
- Complete 6 to 10 estimates per day
- Ensure proper vehicle tear down
- Determine repair time allotments and required labor operations
- Make accurate repair/replace decisions
- Assess and apply pre-existing damage, complete accurate total loss evaluations
- Negotiate agreed price with shop and set time bound expected completion date per Client Guidelines
- Review and assess the validity of all supplement requests
- Proactively provide customers with information regarding their vehicle’s cost of repair estimate and explain claims/repair process
- Maintain accurate vehicle’s cost of repair estimate and explain claims/repair process
- Negotiate advanced fees for tow, tear down, and storage on all vehicles that are determined to a financial total loss at a repair facility or tow yard
- Provide extraordinary customer service to all parties involved in the claims process
Collision Estimator
All Makes Collision
02.2021 - 11.2023
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
- Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
Automotive Service Advisor
Nyle Maxwell Supercenter
11.2020 - 02.2021
- Advise customers about necessary service for routine maintenance.
- Help identify mechanical problem by questioning customer or performing visual inspections or road tests.
- Inform customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
- Prepare repair orders with repair time, cost and labor estimates for service.
- Advise customers on the care of their vehicles and the value of maintaining their vehicle in accordance with manufacturer's specifications.
- Check on progress of repairs throughout the day and communicate with customer.
- Handle telephone inquiries regarding setting service appointments and updating customers with work in process.
Collision Estimator
Caliber Collision
07.2018 - 04.2020
- Used CCCOne to calculate damages and claim values.
- Estimated all drive-in appointments as well as walk ins.
- Created repair orders and obtained proper authorizations from customer and insurance companies.
- Checked in vehicles upon drop off with customer and went over any concerns customer may have.
- Comply with DRP and Non-DRP guidelines.
- Provided customer communication updates on repair statuses.
- Performed final Quality Control inspections and test drove vehicles.
- Delivered vehicle to customer upon completion.
- Complied with all Caliber safety rules, guidelines, and standards.
- Performed other related duties such as, washing cars, cleaning the shop, and assisting teammates.
Service Advisor
AMM Collision Center
10.2016 - 07.2018
- Completed estimates and provided first class customer service.
- Determined parts that are required for repairs and placed orders with preferred vendors.
- Worked hand and hand with insurance adjusters to verify if any, discrepancies and confirmed amount of vehicle damage.
- Handled turning in files in order to close in a timely matter as well as ensure all proper paperwork and accounts receivable was accurate.
Collision Estimator
Caliber Collision
09.2013 - 10.2016
- Used CCCOne to calculate damages and claim values.
- Estimated all drive-in appointments as well as walk ins.
- Created repair orders and obtained proper authorizations from customer and insurance companies.
- Checked in vehicles upon drop off with customer and went over any concerns customer may have.
- Comply with DRP and Non-DRP guidelines
- Provided customer communication updates on repair statuses.
- Performed final Quality Control inspections and test drove vehicles.
- Delivered vehicle to customer upon completion.
- Complied with all Caliber safety rules, guidelines, and standards.
- Performed other related duties as assigned including washing cars, cleaning the shop, and assisting other teammates, ect.
Body Shop Manager
Jrodz Collision
07.2006 - 08.2013
- Worked with insurance adjusters and assisted customers with filing claims.
- Inventoried tools and equipment.
- Provided customers with accurate cost estimates.
- Addressed customer complaints in a professional manner.
- Maintained contact with customers and insurance agencies with repair statuses.
- Organized weekly meetings to discuss shop productivity, areas of improvement and plans to execute.
- Conducted interviews and trained new employees.
- Inspected work and identified any potential quality issues.
- Ensured all vehicles were properly cleaned after work was completed.
Education
GED -
Gladys Porter High School
Brownsville, TX05.2001
Skills
- Claims Management
- Estimation skills
- Repair process understanding
- Repair quotes
- CCC Pathways Appraisal Solutions
- Insurance advising
- Appointment Scheduling
- Claims inspections
- Specialty parts replacement
- Good listening skills
- Fluent in English and Spanish
Timeline
Service Advisor
ATX Fleet Services
10.2024 - Current
Auto Damage Field Appraiser
Sedgwick Claims Management
11.2023 - Current
Collision Estimator
All Makes Collision
02.2021 - 11.2023
Automotive Service Advisor
Nyle Maxwell Supercenter
11.2020 - 02.2021
Collision Estimator
Caliber Collision
07.2018 - 04.2020
Service Advisor
AMM Collision Center
10.2016 - 07.2018
Collision Estimator
Caliber Collision
09.2013 - 10.2016
Body Shop Manager
Jrodz Collision
07.2006 - 08.2013
GED -
Gladys Porter High School
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