Jose Ignacio Monasi
Naples,FL
Summary
Driven Assistant Manager at Bay Design Store, adept in staff supervision and customer relations, enhanced store operations and achieved increased accuracy in cash handling. Leveraged money handling and oral communication skills to foster a positive work environment and improve customer satisfaction, demonstrating a results-oriented approach with a focus on achievements. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Bay Design Store
2023.04 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Defined clear targets and objectives and communicated to other team members.
Drink Maker
Microgreen
2020.07 - Current
- Managed cash transactions accurately while maintaining responsibility for the register''s contents throughout shifts.
- Maintained a clean and organized workspace, ensuring efficiency and compliance with health regulations.
- Ensured a safe working environment by adhering to proper food handling procedures, sanitation guidelines, and workplace safety protocols.
- Received positive feedback from customers for attentiveness, drink-making skills, and friendly demeanor.
- Demonstrated adaptability by quickly learning new recipes as they were introduced or when requested by customers.
- Upheld company standards for quality control by consistently following recipe guidelines and presentation expectations.
- Increased drink sales by effectively promoting seasonal and specialty beverages to customers.
- Streamlined order processing by quickly assessing customer preferences and offering tailored suggestions based on their tastes.
- Reduced wait times for customers by efficiently multitasking during peak hours of operation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Salesperson
Microgreen
2020.04 - 2024.05
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Finance - Finance
Florida Gulf Coast University
Fort Myers, FL04.2027
Associate of Arts - General Studies
Florida SouthWestern State College
Naples, FL04.2023
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Oral Communication Skills
- Academic Writing
- Spanish Proficiency
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
Bay Design Store
2023.04 - Current
Drink Maker
Microgreen
2020.07 - Current
Salesperson
Microgreen
2020.04 - 2024.05
Finance - Finance
Florida Gulf Coast University
Associate of Arts - General Studies
Florida SouthWestern State College
Similar Profiles
Diane McLaughlinDiane McLaughlin
Sales Specialist at Bay Design StoreSales Specialist at Bay Design Store
Jasmine LawrenceJasmine Lawrence
Cashier at Lang Bay General StoreCashier at Lang Bay General Store
David DeppelerDavid Deppeler
Casual Store Assistant at Venus Bay General StoreCasual Store Assistant at Venus Bay General Store