Jose Ismael Martinez
Kaufman,TX
Overview
14
14
years of professional experience
Work History
Inbound Warehouse Associate
AutoZone
Terrell, TX
02.2024 - Current
- Received and processed incoming shipments, ensuring accurate inventory management and organization.
- Operated warehouse equipment, including reach lifts, stock pickers and pallet jacks, adhering to safety protocols.
- Assisted in training new associates on warehouse procedures and safety standards.
- Coordinated daily operations as control desk operator.
Quality Assurance Engineer
Trinity Rail Mexico
Sabinas, Coahuila, Mexico
11.2019 - 12.2020
- Identified defects in the manufacturing process, improving product reliability and customer satisfaction.
- Conducted root cause analysis for defects, leading to targeted improvements in the production process.
Senior Buyer
Trinity Rail Mexico
Sabinas, Coahuila, Mexico
11.2014 - 12.2018
- Negotiated supplier contracts to optimize cost and quality of materials.
- Developed strategic sourcing strategies to enhance supply chain efficiency.
- Collaborated with cross-functional teams to align purchasing goals with project timelines.
- Achieved cost savings by implementing strategic sourcing and supplier negotiations.
Call Center Supervisor
Teleperformance Near Shore North
Monterrey, Nuevo Leon, Mexico
08.2012 - 03.2014
- Led daily operations for call center, ensuring service quality and adherence to company standards.
- Mentored and trained team members on effective communication and problem-solving techniques.
- Implemented process improvements that enhanced operational efficiency and customer satisfaction.
- Monitored key performance indicators, identifying trends to optimize team productivity.
- Resolved escalated customer inquiries, maintaining high levels of client retention and loyalty.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Education
Bachelor of Science - Foreign Trade
Universidad Metropolitana De Coahuila
Nueva Rosita, Coahuila, Mexico05-2012
High School Diploma -
Kaufman High School
Kaufman, TX05-2007
Skills
- Teamwork and cooperation
- Attention to detail
- Bilingual verbal and written communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Inbound Warehouse Associate
AutoZone
02.2024 - Current
Quality Assurance Engineer
Trinity Rail Mexico
11.2019 - 12.2020
Senior Buyer
Trinity Rail Mexico
11.2014 - 12.2018
Call Center Supervisor
Teleperformance Near Shore North
08.2012 - 03.2014
Bachelor of Science - Foreign Trade
Universidad Metropolitana De Coahuila
High School Diploma -
Kaufman High School