Bilingual, HR Manager with 8 + years HR experience and accredited Society for Human Resource Management- Certified Professional (SHRM-CP). Experienced in employee relations, recruitment, setting performance objectives, and managing projects that meet organizational goals. Highly fluent in both English and Spanish.
• On-board new hires and provide orientation on systems and procedures
• Supervise staff and evaluate performance
• Mentor employees goal-setting and skill development
• Coach employees to minimize staff attrition/ turn-over
• Facilitate conflict-resolution/ mediation
• Address client concerns and facilitate employee communication to improve customer focus
• Create and update policies and procedures
• Lead professional development on various topics such as identifying and reporting child abuse, effects of adverse childhood trauma, gifted-talented identification, and education interventions, federal education law
• Provide college and career readiness counseling using web-based training modules
• Supported students through challenging developmental milestones and crisis situations and coordinated outside service referrals for those needing extra assistance
• Audit over 200 transcripts to ensure college and career readiness progress and graduation requirements
• Maintained positive relationships and open communication with stakeholders about application paperwork, testing requirements and upcoming deadlines
• Recruit clients by hosting information sessions and tours
• Provide crisis counseling for suicide ideation, bereavement, and other conditions
• Conduct group counseling sessions for anxiety, bereavement, and social-skills
• Address routine client or employee relation issues, and report to administrators
• Identify recurring trends and questions and escalates them to supervisor
• Used various online platforms and surveys to collect and analyze data
• Consult with administrators and employees to determine education program placement
• Advise administrators in disciplinary decisions
• Support employees as on-call crisis specialist
• Promote teamwork and employee emotional intelligence
• Trained students to 98% passing rate on state exams
• Created training strategy and training materials to accommodate for various learning styles
• Worked with administrators, team leaders, and specialists to meet organizational objectives
• Consulted with stakeholders to address client goals
• Taught clients how to analyze their performance and improve habits
• Conducted ongoing assessments for client achievement through formal and informal testing
• Served as campus Spanish translator
• Participated in faculty meetings and professional learning committees
• Presented classroom-management workshops
• Designed curriculum to meet learning institution requirements and instill comprehensive knowledge of Spanish language and culture in students
• Trained clients to 92% passing rate
• Taught all content to meet Texas Education Agency standards
• Administered language proficiency tests for student placement into bilingual program
• Analyzed data to identify high or underperforming content areas
• Attended weekly and monthly committee meetings in support of campus and district initiatives
• Managed performance of employees as designated Bilingual Team Lead
• Identified client testing needs for English as second language
• Assessed students to identify their language proficiency
• Mediated grade level concerns between teachers and non-English speaking parents
• Participated in multi-district leadership training workshops
• Used coordination and planning skills to achieve results according to schedule
• On-board new hires and provide orientation on systems and procedures
• Supervise staff and evaluate performance
• Mentor employees goal-setting and skill development
• Coach employees to minimize staff attrition/ turn-over
• Facilitate conflict-resolution/ mediation
• Address client concerns and facilitate employee communication to improve customer focus
• Create and update policies and procedures
• Lead professional development on various topics such as identifying and reporting child abuse, effects of adverse childhood trauma, gifted-talented identification, and education interventions, federal education law
• Provide college and career readiness counseling using web-based training modules
• Supported students through challenging developmental milestones and crisis situations and coordinated outside service referrals for those needing extra assistance
• Audit over 200 transcripts to ensure college and career readiness progress and graduation requirements
• Maintained positive relationships and open communication with stakeholders about application paperwork, testing requirements and upcoming deadlines
• Recruit clients by hosting information sessions and tours
• Provide crisis counseling for suicide ideation, bereavement, and other conditions
• Conduct group counseling sessions for anxiety, bereavement, and social-skills
• Address routine client or employee relation issues, and report to administrators
• Identify recurring trends and questions and escalates them to supervisor
• Used various online platforms and surveys to collect and analyze data
• Consult with administrators and employees to determine education program placement
• Advise administrators in disciplinary decisions
• Support employees as on-call crisis specialist
• Promote teamwork and employee emotional intelligence
Dual Language Teacher
Northside ISD- May Elementary - San Antonio, TX
August 2012 to May 2019
• Trained students to 98% passing rate on state exams
• Created training strategy and training materials to accommodate for various learning styles
• Worked with administrators, team leaders, and specialists to meet organizational objectives
• Consulted with stakeholders to address client goals
• Taught clients how to analyze their performance and improve habits
• Conducted ongoing assessments for client achievement through formal and informal testing
• Served as campus Spanish translator
• Participated in faculty meetings and professional learning committees
• Presented classroom-management workshops
• Designed curriculum to meet learning institution requirements and instill comprehensive knowledge of Spanish language and culture in students
Bilingual MATH Teacher
Southside ISD - San Antonio, TX
August 2008 to May 2012
• Trained clients to 92% passing rate
• Taught all content to meet Texas Education Agency standards
• Administered language proficiency tests for student placement into bilingual program
• Analyzed data to identify high or underperforming content areas
• Attended weekly and monthly committee meetings in support of campus and district initiatives
• Managed performance of employees as designated Bilingual Team Lead
• Identified client testing needs for English as second language
• Assessed students to identify their language proficiency
• Mediated grade level concerns between teachers and non-English speaking parents
• Participated in multi-district leadership training workshops
• Used coordination and planning skills to achieve results according to schedule
Human Resources Manager
San Antonio Sports - San Antonio, TX
May 2000 to May 2008
• Presented to senior executives program goals and monthly results
• Created program business plan and coordinated marketing strategies
• Developed program budgets and tracked expenditures
• Established recruitment pipeline by establishing relationships with local colleges and universities
• Interviewed and on-board new hires, as well as conducted new hire orientations
• Provided guidance for promotions, demotions, and voluntary terminations for staff
• Identified organizational needs, guided and tracked talent acquisition process
• Designed employee training curriculum
• Supervised and trained over 20 employees
• Led training sessions to existing employees to meet customer-focused goals
• Administered monthly and annual staff evaluations
• Addressed employee-relations, employee concerns, and managed performance issues
• On-call PR representative for radio, print, and television interviews
• Spearheaded tournament bids and recruited organizing committees
• Negotiated prices and discounts from suppliers and vendors
• Processed employee time-sheets and payroll
• Prepared athletes for national and international competition
• Liaison to program oversight at Olympic Training Center- Colorado Springs
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
• Developed and implemented performance improvement strategies and plans to promote continuous improvement
Google Suite
undefinedSociety for Human Resource Management Certified Professional (SHRM-CP)