Hi, I’m
Jose Javier Cobo
Fort Lauderdale,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
years of professional experience
1
Certification
Work History
Rivertail
Server
04.2024 - Current
Job overview
- Greeting Customers:Welcoming guests as they arrive and showing them to their tables
- Taking Orders:Accurately recording food and drink orders from customers
- Serving Food and Beverages:Delivering orders to the table in a timely and courteous manner
- Customer Service:Ensuring guests have everything they need, addressing any concerns or special requests, and providing a pleasant dining experience
- Handling Payments:Processing payments, including cash, credit cards, and sometimes handling tips
- Cleaning and Setting Up:Preparing tables for new guests by cleaning and setting up dining areas
- Collaborating with Kitchen Staff:Communicating orders and special requests to the kitchen and ensuring timely delivery of food.
Sonesta Ft Lauderdale Beach
Front Desk Agent
01.2024 - Current
Job overview
- Welcome customers and guests in a warm and friendly manner
- Ascertains their purchasing needs
- Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
- Knows all essential aspects of our business operations
- Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers
- Verifies credit acceptance by reviewing and recording customer information and operating credit card authorization systems
- Balances cash drawer by counting cash at beginning and end of work shift
- Monitors lobby and work area determine customer flow
- Responds to customer inquiries and requests in a timely, friendly, and efficient manner
- Facilitates correspondence with customers
- Acts as the site liaison for the services and sales center
- Works collaboratively with other staff, managers, and resources.
Lona Mexican Restaurant (WESTIN HOTEL BY MARRIOTT)
Server
06.2020 - 01.2023
Job overview
- Greeting Customers:Welcoming guests as they arrive and showing them to their tables
- Taking Orders:Accurately recording food and drink orders from customers
- Serving Food and Beverages:Delivering orders to the table in a timely and courteous manner
- Customer Service:Ensuring guests have everything they need, addressing any concerns or special requests, and providing a pleasant dining experience
- Handling Payments:Processing payments, including cash, credit cards, and sometimes handling tips
- Cleaning and Setting Up:Preparing tables for new guests by cleaning and setting up dining areas
- Collaborating with Kitchen Staff:Communicating orders and special requests to the kitchen and ensuring timely delivery of food.
LA MEXICANA TACO BAR
Server/Cashier
06.2018 - 02.2020
Job overview
- Greeting Customers:Welcoming guests as they arrive and showing them to their tables
- Taking Orders:Accurately recording food and drink orders from customers
- Serving Food and Beverages:Delivering orders to the table in a timely and courteous manner
- Customer Service:Ensuring guests have everything they need, addressing any concerns or special requests, and providing a pleasant dining experience
- Handling Payments:Processing payments, including cash, credit cards, and sometimes handling tips
- Cleaning and Setting Up:Preparing tables for new guests by cleaning and setting up dining areas
- Collaborating with Kitchen Staff:Communicating orders and special requests to the kitchen and ensuring timely delivery of food.
KOKTELITOS RESTAURANT
Manager
04.2016 - 06.2018
Job overview
- Staff Management:Hiring, training, and supervising restaurant staff to ensure high performance
- Customer Service:Ensuring excellent customer service and handling any complaints or issues that arise
- Operations Management:Overseeing the daily operations, including front-of-house and back-of-house activities
- Inventory Control:Managing inventory, ordering supplies, and ensuring stock levels are maintained
- Financial Management:Monitoring budgets, controlling costs, and maximizing profitability
- Compliance:Ensuring compliance with health and safety regulations and maintaining high standards of cleanliness and food safety
- Scheduling:Creating work schedules and ensuring adequate staffing during peak times.
Cartier
Sales Representative
11.2014 - 06.2016
Job overview
- Identifying Prospective Customers:Generating leads and reaching out to potential clients
- Building Relationships:Establishing and maintaining positive business relationships with customers
- Presenting Products:Demonstrating and explaining the features and benefits of products or services
- Negotiating Sales:Discussing prices, terms, and preparing sales agreements
- Customer Support:Addressing customer inquiries and resolving any issues to ensure satisfaction
- Achieving Sales Targets:Meeting or exceeding sales goals and objectives
- Market Analysis:Analyzing market trends and competitors to identify opportunities for growth.
BANCO DEL AUSTRO
Banker
04.2012 - 04.2014
Job overview
- Client Interaction:Assisting clients with opening and managing checking and savings accounts
- Financial Advice:Providing advice on financial products and services, such as loans, investments, and insurance
- Processing Transactions:Handling deposits, withdrawals, loan payments, and other financial transactions
- Customer Service:Resolving client queries and complaints, ensuring a high level of customer satisfaction
- Sales:Promoting and cross-selling banking products and services to existing and prospective clients
- Compliance:Ensuring all transactions comply with banking regulations and policies
- Administrative Duties:Performing tasks such as data entry, filing, and maintaining accurate records.
Education
University of Melbourne, Melbourne, VIC
Certification in Neuromarketing
06.2019
Ecotec University, Guayaquil, Provincia del Guayas
Bachelor's degree in International Business
05.2017
Skills
- Servicio al cliente (10 years)
- Habilidades organizacionales (10 years)
- Microsoft Office (10 years)
- Manejo de caja (5 years)
- Habilidades de comunicación (5 years)
- Liderazgo (10 years)
- Manejo de efectivo (10 years)
- Conducción (10 years)
- Experiencia administrativa (10 years)
- Spanish (10 years)
- Communication skills (10 years)
- Customer service (8 years)
- Sales (10 years)
- Relationship management
- Retail sales (10 years)
- Marketing
- Customer relationship management
- Telemarketing
- Negotiation (5 years)
- Analysis skills
- Bilingual (10 years)
- Exceptional customer service
- Strong Work Ethic
- Cash Handling
- Guest Engagement
- Professional Appearance
Certification
- Customer Service, 01/01/12, 02/01/12, Skills and approaches for adequate customer service, professionalism and reduction of time in the search for interest on the part of the consumer
- Sales and Business Closings, 08/01/14, 11/01/20, Priorities for responsible export and proper management in exports of shellfish and products derived from the sea. wholesale trade
- Organizational planning
- Driver's License
Additional Information
I speak Spanish as a first language, English as a second language and philosophy as love
Awards
- Seller of the Year, 12/01/14
- 2014 Top Seller and Number One in Car and Automotive Sales
- Best business and industry mediator, 09/01/18, University and business recognition for winning a case through mediation; No litigation or business breakdown of associated parties
- Seller of the year, 12/01/15
- 2015 Top Seller and Number One in Car and Automotive Sales
- Manager of the year, 05/01/18, Recognition for recovery of invested capital within 6 months, a record within the company.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server
Rivertail
04.2024 - Current
Front Desk Agent
Sonesta Ft Lauderdale Beach
01.2024 - Current
Server
Lona Mexican Restaurant (WESTIN HOTEL BY MARRIOTT)
06.2020 - 01.2023
Server/Cashier
LA MEXICANA TACO BAR
06.2018 - 02.2020
Manager
KOKTELITOS RESTAURANT
04.2016 - 06.2018
Sales Representative
Cartier
11.2014 - 06.2016
Banker
BANCO DEL AUSTRO
04.2012 - 04.2014
University of Melbourne
Certification in Neuromarketing
Ecotec University
Bachelor's degree in International Business
- Customer Service, 01/01/12, 02/01/12, Skills and approaches for adequate customer service, professionalism and reduction of time in the search for interest on the part of the consumer
- Sales and Business Closings, 08/01/14, 11/01/20, Priorities for responsible export and proper management in exports of shellfish and products derived from the sea. wholesale trade
- Organizational planning
- Driver's License
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