Jose Jesus Rios Mac-lellan

• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Raised property accuracy and accountability by creating new automated tracking method.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained and guided team members to maintain high productivity and performance metrics.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Trained new employees on proper protocols and customer service standards.
• Developed systems and procedures to improve operational quality and team efficiency.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Increased profit by streamlining operations.
• Analyzed and reported on key performance metrics to senior management.

• Developed and implemented programs to engage and empower underserved populations.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Spoke with senior citizen groups to expand community engagement and program outreach.
• Provided support to social service clients in navigating available resources.

Responsible for overseeing the daily operations of the center, ensuring that it runs smoothly and efficiently. This would require a combination of management skills, technical knowledge, and customer service skills. Some specific skills and responsibilities of an operations manager in a radiology center may include:

• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Taught patients about medications, procedures, and care plan instructions.