Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jose L Diaz

Ormond Beach,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

16
16
years of professional experience

Work History

Delivery Driver

Spark Driver
11.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
  • Delivered packages to customer doorsteps and business offices

Member Engagement Coordinator

BeneLynk
06.2022 - Current
  • Handled phone calls related to members' accounts or general questions about products and services.
  • Identified members' needs and matched to product or service in best interest with community based programs
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Assisted clients with recertification of programs
  • Interviewed applicants and explained scope of different available benefits for Snap, LIS , Medicaid, SSI


Enrollment Specialist

Papa Inc
02.2022 - 06.2022
  • Met or exceeded enrollment and retention goals consistently.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Created and followed call scripts and flows to maximize effectiveness.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Scheduled and confirmed appointments for members
  • Screened potential customers to determine interest and requirements for products and services of company.
  • Addressed client inquiries and updated database information.

Self Employed Courier

Doordash
04.2018 - 01.2022
  • Followed all necessary protocols to ensure products were delivered safely and securely.
  • Provided a first-rate delivery service experience around Orlando and further afield.
  • Adhered to new health and safety social distancing guidelines when delivering food to homes and offices.

Call Center Customer Service Agent

Teleking Services
10.2014 - 04.2018
  • Answer incoming requests and record complaints Provide information about, and transfer calls to, various City Agencies Forward emergency callers to 911.
  • Accomplished tasks according to schedule and helped struggling team members.
  • Maintained exceptional customer satisfaction by providing helpful advice.
  • Recorded details from customer communications such as comments, inquiries, complaints and actions taken.
  • Increased positive customer satisfaction by offering friendly, helpful and informative customer service.

Customer Service Representative Agent

Constructamax
07.2010 - 04.2011
  • Contacted and scheduled appointments with home and business owners in reference to upgrading their existing water meters
  • Performed appointment confirmation calls; rescheduled appointments when necessary Documented customer contact information, status, and services scheduled.
  • Performed administrative duties to maintain correct official documentation and record management.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Associate

Home Medical Equipment
01.2009 - 02.2010
  • Conferred with customers by telephone and in person to provide information about medical products;
  • Received and entered orders, canceled accounts, and verified insurance information Scheduled equipment pick-ups and deliveries with customers
  • Checked to ensure that appropriate changes were made to resolve customer problems
  • Kept records of customer interactions and transactions by recording details, complaints, and actions taken.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Care Associate

Healthplex
08.2007 - 01.2008
  • Answered customer's inquiries; explained in detail benefit insurance plans and options for consumer; documented basic customer information into computer database
  • Made necessary adjustments to patient digital records including adjusting contact information, insurance status, and updates on personal addresses
  • Assigned local doctors to individuals in need of various medical services according to insurance company guidelines.
  • Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.

Education

Liberal Arts

Nassau Community College
Uniondale, NY
2012

George W. Hewlett High School
6.1998

Skills

  • Customer complaint management
  • Professional phone manner
  • Fast typing
  • Patient and calm
  • Excellent communication
  • Managing issues
  • Multitasking
  • Analytical abilities
  • Call center experience
  • Active listening
  • File and document management
  • Data entry skills
  • Customer service background
  • Bilingual Spanish

Timeline

Delivery Driver

Spark Driver
11.2022 - Current

Member Engagement Coordinator

BeneLynk
06.2022 - Current

Enrollment Specialist

Papa Inc
02.2022 - 06.2022

Self Employed Courier

Doordash
04.2018 - 01.2022

Call Center Customer Service Agent

Teleking Services
10.2014 - 04.2018

Customer Service Representative Agent

Constructamax
07.2010 - 04.2011

Customer Service Associate

Home Medical Equipment
01.2009 - 02.2010

Customer Care Associate

Healthplex
08.2007 - 01.2008

Liberal Arts

Nassau Community College

George W. Hewlett High School

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Jose L Diaz