Jose L Garcia
Ridgewood
Summary
Proactive dispatcher with a strong background in dispatching software and technical support. Successfully implemented process improvements that enhanced operational efficiency and customer interaction. Committed to delivering exceptional service and maintaining high standards of safety compliance. Detail-oriented dispatcher with proven skills in route optimization and customer relationship management. Known for effective communication and service request handling, contributing to streamlined operations and enhanced customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer service-Dispatcher
Bayonne Trucking
Bayonne
06.2020 - 02.2024
- Managed incoming calls and dispatched service requests to drivers efficiently.
- Coordinated schedules and routes for timely deliveries across the service area.
- Communicated with customers to address inquiries and resolve service issues.
- Maintained accurate records of dispatch activities and customer interactions.
- Monitored driver performance to ensure compliance with safety regulations.
- Collaborated with warehouse staff to ensure proper load management and delivery readiness.
- Implemented process improvements for streamlined dispatch operations and communication flow.
- Trained new team members on dispatch protocols and customer service standards.
- Developed relationships with customers by providing excellent customer service.
- Monitored customer accounts to ensure timely payments were received.
- Tracked status of pending orders for customers and updated them accordingly.
- Answered customer inquiries regarding availability of products and services.
- Advised management on trends in customer service requirements or preferences.
- Assisted customers with technical issues related to products or services.
Education
Some College (No Degree) - Bachelor's Degree in Business Engineering
Metropolitan University of Honduras.
Honduras Skills
- Dispatching software
- Route optimization
- Customer relationship management
- Technical support
- Data entry
- Service request handling
- Excellent communication
- Interpersonal skills
- Monitoring field personnel
- Work order tracking
- Attention to detail
- Organizational skills
- Verbal communication
- Quality control
Languages
Spanish
Professional
English
Professional
Affiliations
- Administrative / Office
• Answering and managing phone calls.
• Scheduling and calendar management.
• Drafting and handling documents.
• Maintaining and updating records.
• Proficient in office management systems and software.
• Assisting in recruitment and training processes.
• Coordinating meetings and tracking tasks.
⸻
Customer Service
• Providing personalized customer support.
• Resolving inquiries and complaints.
• Advising customers on products/services.
• Preparing satisfaction reports.
• Building and maintaining business relationships.
⸻
Management and Leadership
• Supervising work teams.
• Assigning tasks and responsibilities.
• Conducting performance evaluations.
• Implementing process improvements.
• Motivating and developing staff.
⸻
General Skills
• Teamwork and collaboration.
• Organization and time management.
• Problem-solving.
• Effective communication.
• Adaptability to new functions.
Timeline
Customer service-Dispatcher
Bayonne Trucking
06.2020 - 02.2024
Some College (No Degree) - Bachelor's Degree in Business Engineering
Metropolitan University of Honduras.