Jose L Hernandez Jr
East Los Angeles,CA
Summary
Dynamic Insurance Sales Agent with deep understanding of various insurance products and market strategies. Demonstrated ability to build lasting client relationships and effectively communicate complex information in understandable terms. Strong negotiation skills, leading to successful closure of deals and consistent growth in client base. Contributed to team efforts by surpassing sales targets and enhancing customer satisfaction through personalized service solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Agent
Main Essentials Insurance
Rancho Cucamonga, CA
08.2024 - Current
- Assess Client Needs: Meet with clients to understand their insurance needs and explain different types of coverage available.
- Recommend Policies: Based on clients' needs, recommend the most appropriate policies, explaining the terms, conditions, and exclusions.
- Sales and Marketing: Actively prospect new clients through leads, referrals, and marketing efforts, as well as maintaining relationships with existing clients.
- Policy Management: Help clients modify, renew, or cancel policies. Ensure that the client has the proper coverage as their needs evolve.
- Customer Service: Provide ongoing customer service and support, answering questions about coverage, premiums, and other aspects of the policy
Retail Store Manager
T-Mobile
Los Angeles
08.2023 - 07.2024
- Manage a team of sales associates, ensuring they are motivated, well-trained, and performing at their best.
- Conduct regular coaching sessions and performance reviews to improve sales, customer satisfaction, and product knowledge.
- Foster a positive work environment that encourages collaboration, accountability, and professional growth.
- Hire and onboard new employees, ensuring they are equipped with the necessary training and knowledge to excel in their roles.
- Ensure outstanding customer service by addressing customer concerns, resolving complaints, and ensuring customer satisfaction with their T-Mobile products and services.
Integrated Solutions Manager
AT&T
Los Angeles
10.2017 - 06.2023
- Lead Solution Design: Collaborate with clients to understand their business requirements and design integrated solutions that incorporate AT&T’s suite of products and services.
- Project Management: Oversee the end-to-end solution delivery process, ensuring that projects are completed on time, within budget, and to the client’s satisfaction.
- Cross-Functional Collaboration: Work closely with sales teams, technical experts, engineering, and other departments to ensure solutions are designed and implemented effectively.
- Revenue Generation: Drive revenue by identifying opportunities for new business, upselling existing accounts, and ensuring successful solution deployments.
- Industry Insights: Keep informed about industry trends, competitor solutions, and market demands to continuously refine AT&T’s offerings and value proposition.
Education
Business Administration And Management
East Los Angeles College
Monterey Park, CA03-2026
High School Diploma -
Woodrow Wilson High School
Los Angeles, CA05-2011
Skills
- Licensed insurance agent
- Operations management
- Negotiation abilities
- Marketing management
- Lead development
- Professionalism and ethics
- Upselling
- Customer service
Certification
- Property & Casualty
- Workers Compensation
- Life, Health, Accident & Sickness
Timeline
Insurance Agent
Main Essentials Insurance
08.2024 - Current
Retail Store Manager
T-Mobile
08.2023 - 07.2024
Integrated Solutions Manager
AT&T
10.2017 - 06.2023
Business Administration And Management
East Los Angeles College
High School Diploma -
Woodrow Wilson High School
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