Jose L Lagunas

Professional Summary

Accomplished healthcare administrator with 16 years of experience in medical operations, patient administration, and electronic health record management. Proven expertise in optimizing clinical processes, ensuring regulatory compliance, and coordinating multidisciplinary teams to improve patient care delivery. Skilled in quality assurance, medical scheduling, and records management, with a strong track record of reducing inefficiencies and driving measurable improvements in patient services.

Key Achievements

• Liaised for 7.1K patients, managing outpatient records, filing, and transfers while ensuring HIPAA compliance.
• Directed 26 provider schedules monthly; issued 6K appointment letters and cut patient no-shows by 5%.
• Audited and controlled 25K medical records across 5 organizations, resolving a two-year compliance deficiency.
• Served as subject-matter expert during 105 Patient Administration exercises with Security Forces, Fire, and Public Health.
• Streamlined electronic health record management and improved documentation accuracy and access.
• Enhanced patient care delivery through quality assurance measures, process optimization, and cross-department collaboration.

Administrative Experience

• Scheduled client appointments, processed applications, and provided benefits information.
• Maintained databases, case management systems, and organized filing systems for accuracy and efficiency.
• Provided administrative support across departments, including invoice, payment, and purchase order processing.
• Developed and implemented streamlined office procedures to improve workflow.
• Greeted visitors, managed calls, and handled document scanning, copying, and correspondence professionally.

Medical Administrative Experience

• Managed scheduling, follow-ups, and service requests for veterans in primary care and dental clinics.
• Utilized Insurance Capture Buffer (ICB) and Veterans Information Systems and Technology Architecture to scan insurance cards and assist in recalling 250 veterans into the VA healthcare system.
• Provided veterans with information on healthcare services, eligibility, and resolved service-related inquiries.
• Performed data entry, maintained accurate records, organized files, and prepared detailed reports for management review.
• Answered customer calls, addressed technical questions, resolved complaints, and monitored office supplies to ensure smooth operations.