Summary
Overview
Work History
Education
Skills
Timeline
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Jose L Sepulveda

Jose L Sepulveda

Orange,CA

Summary

Adept at fostering customer relationships and enhancing transaction accuracy, I leveraged my bilingual skills and attention to detail to significantly improve customer satisfaction at Downey Savings & Loan. My background in managing high-volume transactions and resolving complex issues showcases a blend of technical proficiency and empathetic service.

Overview

2025
2025
years of professional experience

Work History

Bank Teller

Downey Savings & Loan
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.

Level 7 Associate

In N Out Burger
12.2014 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.

Store Manager

McDonald's Restaurant
02.2008 - 02.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Education

Associate Of Business Administration - Business Administration

Hamburger University
Chicago, IL
09.2005

High School Diploma - Regular Education

El Modena High School
Orange, CA
06.1988

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management
  • Customer relationship development
  • Cash counting
  • Patience and empathy
  • Transaction processing
  • Listening and comprehension
  • Relationship building
  • Data entry efficiency
  • Decision-making
  • Customer needs assessment
  • Customer relationship management (CRM)
  • Balance transfers
  • Stress tolerance
  • Transaction processing accuracy
  • Customer relationship management
  • Data inputting
  • Asset management
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Clear communication
  • Team collaboration
  • Phone etiquette
  • Conflict resolution
  • Confidentiality awareness
  • Trustworthiness and integrity
  • Strong work ethic
  • Banking software
  • Positive
  • Spanish speaking
  • Bilingual in language
  • Reliable

Timeline

Level 7 Associate

In N Out Burger
12.2014 - Current

Store Manager

McDonald's Restaurant
02.2008 - 02.2012

Bank Teller

Downey Savings & Loan

Associate Of Business Administration - Business Administration

Hamburger University

High School Diploma - Regular Education

El Modena High School

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Jose L Sepulveda