Joselena Cordero
Phoenix,AZ
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
7
7
years of professional experience
Work History
Program Manager
Live and Learn Program
05.2023 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Built teams to address project goals and objectives for multiple projects.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Developed and maintained logistics workflows, procedures and reports.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Lead Client Coordinator
Live and Learn Program
01.2022 - 05.2023
- Organized company events and conferences attended by clients while maintaining a professional image.
- Increased client retention with personalized follow-up communications.
- Streamlined scheduling process, reducing wait times for client appointments.
- Organized client appreciation events, strengthening client relationships.
- Managed crisis situations with clients, minimizing impact on client satisfaction and company reputation.
- Trained new staff on client coordination best practices, elevating team performance.
- Adapted quickly to changing industry trends & internal processes—ensuring a seamless client experience.
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Established long-term relationships with clients by consistently delivering exceptional service.
Client Coordinator
Live and Learn Program
04.2020 - 01.2022
- Served as a primary point of contact for clients, managing expectations and ensuring streamlined communication throughout project lifecycles.
- Contributed to the development of company-wide best practices for client coordination, resulting in increased efficiency and better overall service delivery.
- Provided comprehensive administrative support to the team, enabling efficient functioning and timely deliverables.
- Analyzed client feedback to identify areas for improvement, implementing necessary changes for enhanced service delivery.
Paralegal
Law Offices of Michael Cordova
05.2017 - 12.2020
- Reduced attorney workload by drafting routine legal documents such as demands, settlements and affidavits.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Managed scheduling of calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Education
Master of Science - Clinical Psychology
Grand Canyon University
Phoenix, AZ10.2025
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ05.2020
Skills
- Bilingual
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Process Improvement
- Team leadership and direction
- Decision-Making
- Policy and procedure improvements
- Program Leadership
- Critical Thinking
- Interpersonal Skills
- Data Collection & Research
- Work Planning and Prioritization
Timeline
Program Manager
Live and Learn Program
05.2023 - Current
Lead Client Coordinator
Live and Learn Program
01.2022 - 05.2023
Client Coordinator
Live and Learn Program
04.2020 - 01.2022
Paralegal
Law Offices of Michael Cordova
05.2017 - 12.2020
Master of Science - Clinical Psychology
Grand Canyon University
Bachelor of Science - Psychology
Arizona State University
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