Joselene Mireles
Moss Point,MS
Summary
Positive and upbeat Hostess/Cashier makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Hostess/Cashier
Hacienda San Miguel
Moss Point, MS
06.2023 - Current
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Informed kitchen staff of any special orders or dietary restrictions.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Provided translation assistance for customers with limited English proficiency.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Greeted customers and provided menus.
- Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
- Maintained cleanliness of dining area, including tables, chairs, floors, windowsills, counters.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
Receptionist
Latino Tax Services
Pascagoula, MS
01.2023 - 05.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments and meetings for management team.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled appointments and maintained and updated appointment calendars.
Cashier
MI TIERRITA LATIN MARKET
Pascagoula, MS
12.2022 - 02.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers in both English and Spanish, providing excellent customer service.
- Maintained a clean and organized work area throughout the shift.
- Assisted customers with product selection by answering questions and offering suggestions.
- Received payments from customers in cash, check or credit cards, ensuring accuracy of all transactions.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct.
Education
Pascagoula High School
Pascagoula, MSSkills
- Reservation Coordination
- Menu Memorization
- Dining Customer Service
- Conflict Resolution
- Food Inspection
- Table Setting Arrangements
- Active Learning
- Greeting Guests
- Reading Comprehension
- Special Dietary Requirements
- Menu Knowledge
- Supply Restocking
- Server Support
- Menu Presentation
- Price Memorization
- Scheduling
- Handling Complaints
- Payment Processing
- Safe Food Handling
- Customer Service
- Office Management
- Research
- Food Presentation
- Restaurant Operations
- Conversant in Spanish
- Meal Preparation
- Proven Leader
- Fluent in Spanish
- Comfortable Standing for Long Time Periods
- Excellent Multi-Tasker
- Engaging Personality
- Money Handling
- Reliable Team Worker
- Cleaning and Sanitation
Certification
- CPR
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- LPS platoon leader
- A B honor roll
Affiliations
- Band
- Beta Club
- Interact club
- International club
- Skills USA
References
References available upon request.
Timeline
Restaurant Hostess/Cashier
Hacienda San Miguel
06.2023 - Current
Receptionist
Latino Tax Services
01.2023 - 05.2023
Cashier
MI TIERRITA LATIN MARKET
12.2022 - 02.2023
Pascagoula High School
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