Joselene Mora
Austin,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Investigator Administrative Assistant IV
Texas Department Of Licensing And Regulation Tdlr
Austin, TX
02.2022 - Current
- Answered multi-line phone system and delivering messages to staff.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings for staff.
- Sorted and distributed office mail and recorded incoming shipments for agency records.
- Generated reports and typed/ revised letters in Word.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation
- Kept track of evidence received and maintain main evidence locker.
Administrative Assistant
Texas Department Of Licensing And Regulation
Austin, Texas
01.2021 - 02.2022
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence via email and phone calls.
- Restocked supplies
- Printed corresponding letters and licenses to mail out.
- Disposed of agency records in accordance with agency policy and procedures.
Front Office Manager
JL Star Automotive LLC
Austin, Texas
08.2019 - 12.2020
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Created expense reports, budgets and filing systems for company.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Updated owner on changing business needs by thoroughly documenting internal and client meetings.
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries.
- Handled incoming and outgoing mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Executed basic banking and bookkeeping tasks.
- Created and managed office systems to efficiently deal with documentation.
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Arranged rapid office equipment repair and maintenance with vendors.
- Created PowerPoint presentations for business development purposes.
Bookkeeper/Customer Service Clerk
Randalls
Austin, Texas
05.2019 - 08.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Kept front check out area clean and organized for efficient service.
- Issued receipts and processed refunds, credits or exchanges.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Tracked expenses and income for business while organizing and maintaining bank statements for checking accounts.
- Reported financial data and updated financial records in ledgers and journals.
- Verified postings to ledgers to confirm accurate entry and account balances.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Identified accounting errors by developing cross-referencing databases.
Office Assistant
JL Star Automotive LLC
Austin, Texas
06.2017 - 04.2019
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Verified accuracy of business records by consistently updating customer information.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Provided clerical support, addressing routine and special requirements
Education
Some College (No Degree) - Business Management
The University of Texas At San Antonio
San Antonio, TXSkills
- Strong Organizational Skills
- Multitasking and Time Management
- Understanding Customer Needs
- Strong Telephone Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Investigator Administrative Assistant IV
Texas Department Of Licensing And Regulation Tdlr
02.2022 - Current
Administrative Assistant
Texas Department Of Licensing And Regulation
01.2021 - 02.2022
Front Office Manager
JL Star Automotive LLC
08.2019 - 12.2020
Bookkeeper/Customer Service Clerk
Randalls
05.2019 - 08.2019
Office Assistant
JL Star Automotive LLC
06.2017 - 04.2019
Some College (No Degree) - Business Management
The University of Texas At San Antonio
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