Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Leon Faneite

Boynton Beach,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Amazon
Colombia
02.2020 - 07.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.

Salesperson

EAC Consulting
Lima, Peru
02.2018 - 11.2019
  • Gathered data on competitors' pricing, products, and promotional activities.

Telecommunications Specialist

DORSI (Regional Information Systems Directory
Caracas, Venezuela
07.2015 - 01.2017
  • Installed and configured telecommunications equipment, including modems, routers, switches, and cables.
  • Analyzed customer requirements to determine appropriate telecommunication systems solutions.
  • Performed troubleshooting for hardware and software related issues on telecom networks.

Education

Bachelor of Science - Computer Information Systems

Universidad De Las Fuerzas Armadas
Caracas, Venezuela
08-2016

Skills

  • Complaint resolution
  • Call Management
  • Information Security
  • Report Generation
  • Scheduling
  • Data Collection
  • Computer Proficiency
  • Administrative Support
  • Problem-solving abilities
  • Sales expertise

Languages

English
Limited
Spanish
Full Professional
Portuguese
Professional

Timeline

Customer Service Representative

Amazon
02.2020 - 07.2024

Salesperson

EAC Consulting
02.2018 - 11.2019

Telecommunications Specialist

DORSI (Regional Information Systems Directory
07.2015 - 01.2017

Bachelor of Science - Computer Information Systems

Universidad De Las Fuerzas Armadas

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