JOSE LEONEL SORIANO FERRERA
Avon,CO
Summary
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
9
9
years of professional experience
Work History
Team Member
FedEx
AVON, CO
10.2023 - Current
- Assist customers with shipping national and international packages
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payments from customers.
- Place print orders for clients
- Identified needs of customers promptly and efficiently.
- Addressed customer needs, responding to specific requests.
ASSISTENT MANAGER
RESTAURANTE LOS ANTOJOS
Miami, FL
03.2021 - 07.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- PERSONALIZED ATTENTION AND SERVICE TO CUSTOMERS AT THEIR TABLES
Sales Manager
SOMOS ORLANDO (CALL CENTER
MIAMI, FL
01.2016 - 01.2021
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Researched potential customers using various sources such as public records, web searches.
- Maintained accurate records of all transactions between customers and company representatives.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Education
Bachelor of Business Administration - BUSINNES ADMINISTRATION
UNIVERSIDAD CATOLICA DE HONDURAS
SAN PEDRO SULA, HONDURAS11-2012
High School Diploma -
INSTITUTO DEBE Y HABER
SAN PEDRO SULA, HONDURAS11-2006
Skills
- Workplace Safety
- Sales and Marketing
- Problem-Solving
- Customer Service
- Cleaning
- Complaint resolution
- Cash Handling
- Equipment Operation
- Teamwork and Collaboration
REFERENCES
- SANDRA LOPEZ / Phone : +19703314011
- SERGIO SANCHEZ / Phone : +19703319734
- ENDIR DIAZ / pHONE : +19704701051
References
References available upon request.
Timeline
Team Member
FedEx
10.2023 - Current
ASSISTENT MANAGER
RESTAURANTE LOS ANTOJOS
03.2021 - 07.2023
Sales Manager
SOMOS ORLANDO (CALL CENTER
01.2016 - 01.2021
Bachelor of Business Administration - BUSINNES ADMINISTRATION
UNIVERSIDAD CATOLICA DE HONDURAS
High School Diploma -
INSTITUTO DEBE Y HABER
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