Jose Leonidas Jimenez
Seattle,WA
Summary
Store Manager Operations (January 2023 – Present)
Partner with General Store Manager and task associates to ensure seamless operations of high-volume retail store operations. Scope of responsibilities include: inventory management, merchandise resets, staffing, training, shipping and receiving, and financial and operational reporting. Key accomplishments:
- Spearheaded introduction of new planograms that increased sales by 40% within one month.
- Consistently surpassed ambitious EBITDA, sales, and margin goals by more than 5%.
- Introduced sales incentive and employee recognition programs that increased staff retention by 80%.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Store Manager of Operations
Fred Meyer
01.2023 - Current
- On to Staples retail, technical services portfolio and business to businesses network
- Coaching sales and operations teams on costumer service while helping them find products and providing answers and total solutions
- Be knowledgeable about the Staple´s products
- Identify prospective customers, lead generation and conversion
- Contact new and existing customers to discuss needs
- Emphasize the features of products to highlight how they solve customer problems
- Answer questions about the products
- Negotiate prices and terms and prepare sales agreements
- Collaborate with colleagues in many different sectors
- Maintain contact lists and follow up with customers to continue relationships
- 100 % Customer service focused
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and implemented successful staff incentive programs to motivate employees.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Increased sales by 15% with special displays and promotions.
Store Manager
Walgreens
05.2022 - 01.2023
- Supervises customer service associates and designated hitters
- Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store
- Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager
- Ensures proper merchandising, protection of store assets, and improves store sales and profitability
- Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables
- Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services
- Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience
- Models and shares customer service best practices
- Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy
- Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty
- Accountable for improving on overall customer service metrics
- Operations
- Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage
- Collaborates with external partners to drive the future of their Walgreen store
- Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities
- Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact
- Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping
- Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures
- Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members
- Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies
- Ensures team members have a working knowledge of all computer and technology systems and software
- Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center
- Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products
- Completes special assignments and other tasks as assigned
- Full Store Operation Business Performance Management
- Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables
- Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement
- Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center
- Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary
- People & Performance Management
- Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members’ career development
- Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate
- Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team
- Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders
- Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions
- Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws
- Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline
- Training & Personal Development
- Successfully completes Store Manager learning and development program
- Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders
- Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place
- Obtains and maintains valid pharmacy technician license as required by state
- Communications
- Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members
- Actively responds to team member questions or concerns
- Assists Store Manager in planning and communicating the company and store strategy.
Sales Operations Manager
Staples
05.2021 - 04.2022
- Utilized cross-functional strategies between 4 divisions to systematize software service protection plans and new TSA services.
- Standardized and reduced email communications between employees by formulating and implementing field communication processes.
- Coordinated meetings and logistics for national sales meetings and directed and supervised 12-member team.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coordinated meetings and logistics for national sales meetings and directed and supervise 24-member team.
Supply Chain Manager
The Home Depot
03.2017 - 04.2021
- Overseen store process such as: Costumer service, key carrier, opening/closing, hiring, P/L, scheduling, ordering, merchandising, store safety, coaching
- Ensuring the company complies with safety and health regulations
- Recruiting and training new hires, and assisting warehouse employees with tasks when there is a need
- Assigning work schedules and timesheets to Warehouse Workers, and preparing a list of outgoing shipments
- Issuing lists of incoming items and shipments, and handing them over to the receiving personnel
- Ensuring a well-coordinated reception of all materials, items, and products, and making sure they are sorted, labelled, and stored per company standards and policies
- Ensuring delivery deadlines and quality objectives are met
- Liaising with clients, suppliers, and transport companies, and operating IT and mechanical systems
- Oversaw demand planning, purchasing, and logistics.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Improved, standardized and documented planning and scheduling processes.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
- Formulated demand planning and generated supply chain management metrics.
- Supervised 56 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
Marketing Director
Macys, Northgate Mall
06.2013 - 02.2017
- Assist the store manager in realizing or exceeding determined sales plans and target metric objectives
- Ensure consistent execution of company’s marketing and visual presentation
- Set up advertising displays and arrange merchandise on counter or tables to promote sales
- Train staff on how to drive sales through consistent development of product knowledge and customer service standards
- Ensure compliance to policies and procedures and report concerns to senior management
- Maintain proper inventory controls, facilitate inventory transaction and bulk count as guided by senior management
- Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked
- Keep daily records of store sales, damages, deposit log, scheduling, employee discount and new hire paperwork
- Created content and promotional materials to drive engagement and conversions.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Planned and executed events and marketing programs to increase qualified leads.
Division Operations Manager
Quantum Services
01.2000 - 10.2007
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
Education
Ph.D. - Business Administration/ Marketing
AAU
HAWAII04.2018
MBA - Business Administration, Business
European Atlantic University
Spain08.2017
Master of Science - Strategic Management
UNINI
PUERTO RICO03.2016
Supply Chain Management Specialization - Supply Chain
UNIVERSIDAD EXTERNADO DE COLOMBIA
COLOMBIA02.2013
Bachelor of Business Administration - Specialty, Supply Chain and operations management
U of Medellin
Colombia06.1999
Skills
- Sales support (10 years)
- Supply Chain
- Procurement
- Logistics
- Forecasting
- Process Improvement
- Freight Experience
- Assistant Manager Experience
- Merchandising
- Management
- Purchasing
- Computer skills (10 years)
- Customer service (10 years)
- Inventory Control
- Team Management
- Store Management Experience
- Negotiation
- Retail Management
- Sales Management
- Continuous improvement
- Microsoft Access
- Business Analysis
- Computer Networking
- Community services (5 years)
- Leadership
- Pricing
- Business Development
- Marketing
- Data Warehouse
- Human Resources
- Loss prevention
- Clerical experience
- Bilingual
- Manufacturing
- Spanish
- Operations Management
- Google Suite
- Analysis skills
- Research
- Languages
- Spanish - Expert
- Awards
- Homer Award
- January 2021
- Best freight team on division 11
- Certifications and Licenses
- Certified Notary Public
Certification
- Notary Public License - 05/24/25
Meditation
Sometimes it can be difficult to focus on the present moment without worrying about what happened in the past or what may happen in the future. Meditation and Mindfulness can help me tune into the present moment without judgement or reaction. Practicing meditation and mindfulness can also benefit both, my health and well-being, and can easily be built into my everyday life.
Languages
Spanish
Native or Bilingual
Timeline
Store Manager of Operations
Fred Meyer
01.2023 - Current
Store Manager
Walgreens
05.2022 - 01.2023
Sales Operations Manager
Staples
05.2021 - 04.2022
Supply Chain Manager
The Home Depot
03.2017 - 04.2021
Marketing Director
Macys, Northgate Mall
06.2013 - 02.2017
Division Operations Manager
Quantum Services
01.2000 - 10.2007
Ph.D. - Business Administration/ Marketing
AAU
MBA - Business Administration, Business
European Atlantic University
Master of Science - Strategic Management
UNINI
Supply Chain Management Specialization - Supply Chain
UNIVERSIDAD EXTERNADO DE COLOMBIA
Bachelor of Business Administration - Specialty, Supply Chain and operations management
U of Medellin
Similar Profiles
Jose ValenzuelaJose Valenzuela
Clerk at Fred MeyerClerk at Fred Meyer
Tony ChapinTony Chapin
Assistant Store Leader at Fred MeyerAssistant Store Leader at Fred Meyer
Samuel ClaseySamuel Clasey
Tech Consultant at Kroger - Fred MeyerTech Consultant at Kroger - Fred Meyer
Brandy PorterBrandy Porter
Floral Manager at Fred MeyerFloral Manager at Fred Meyer
Victor BautistaVictor Bautista
Transportation Manager at J.B. HuntTransportation Manager at J.B. Hunt