Jose Leopoldo Antonio
Portland
Summary
Results-oriented individual with experience in customer service and retail environments. Strong problem-solving abilities and attention to detail contribute to efficient operations and improved service outcomes. Eager to leverage skills to enhance customer experiences.
Overview
7
7
years of professional experience
Work History
Customer Service (Voluntary)
Shaghaf
Portland
08.2025 - 01.2026
- Resolved customer issues effectively, fostering high satisfaction through knowledgeable and friendly service.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Assessed customer needs quickly during interactions.
- Proposed innovative ideas and solutions that improved team collaboration and service outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Barista
Del Mar Coffee
Luanda
03.2023 - 11.2024
- Crafted and served high-quality coffee beverages, enhancing customer satisfaction.
- Ensured cleanliness and organization of coffee shop, promoting a welcoming atmosphere.
- Operated espresso machines and brewing equipment efficiently.
- Guided customers through menu offerings and specialty drinks, improving their overall experience.
Cashier
KERO
Luanda
03.2019 - 08.2022
- Processed customer transactions efficiently and accurately.
- Handled cash, credit, and debit payments securely.
- Guided customers with product inquiries and selections to improve satisfaction.
- Ensured clean and organized checkout area to enhance customer experience.
- Coordinated with team members to manage workflow during peak hours.
- Trained new cashiers on register operations and procedures to ensure smooth transitions.
- Managed inventory levels through regular stock checks.
Education
High School Diploma -
Fatima Batista School
Luanda12-2019
Skills
- Customer service
- Point of sale
- Cash handling
- Beverage preparation
- Food safety
- Inventory management
- Customer relations
- Customer onboarding
- Team collaboration
- Time management
- Task prioritization
- Attention to detail
- Problem solving
- Effective communication
- Analytical
- Analytical thinking
- Organizational skills
- Interpersonal communication
- Conflict resolution
Languages
English
Professional
Portuguese
Native/ Bilingual
Timeline
Customer Service (Voluntary)
Shaghaf
08.2025 - 01.2026
Barista
Del Mar Coffee
03.2023 - 11.2024
Cashier
KERO
03.2019 - 08.2022
High School Diploma -
Fatima Batista School