Joselin Abarca

As a Shift Lead at Rite Aid Pharmacy, I hone strong communication and interpersonal skills by managing front desk duties, including greeting customers, handling inquiries, and resolving issues, while multitasking under pressure to ensure exceptional customer service. I am responsible for daily cash reconciliation and transactions, demonstrating attention to detail and reliability. I provide leadership to shift staff, ensuring compliance with company policies, perform disciplinary actions as needed, and resolve customer complaints efficiently. By analyzing shift data, I identify production issues, communicate policy changes swiftly, and pinpoint areas for additional training to enhance employee performance.

As a Front-End Clerk, I ensured a welcoming and efficient shopping environment for customers. I greeted

customers warmly, provided quick assistance, and kept the workspace clean and organized, making

shopping easy and enjoyable for everyone.

As President of the Student Body at Chemeketa Community College , I managed student information, front desk duties, and office supplies using Excel and Office 365. I coordinated meetings and events, handled inquiries, and greeted staff and students. I enhanced my leadership skills by attending meetings with city and state officials. I organized events, provided technical assistance, monitored project timelines, and ensured policy compliance. I created informational materials, maintained records, and collaborated with departments to deliver services smoothly. Our program's primary goal was to value student diversity and promote inclusion.

As a law enforcement student, I assist with administrative tasks such as data entry, filing, and document preparation. I answer and direct phone calls, providing information and assistance to callers, and greet and assist visitors, ensuring a positive and professional experience. Additionally, I manage various tasks including report writing, records management, and logistics requirements for my area of responsibility. I provide guidance to subordinate personnel on tactical operations and training, conduct risk assessments for proposed missions or exercises, and supervise the maintenance of weapons, equipment, and vehicles. By overseeing daily command of my squad, I demonstrate strong moral character, intellect, and respect while dealing with different diversities and promoting inclusion. I use active listening and effective communication to alleviate issues between personnel members and write in-depth reports for superior officers to inform them about the squad's patrol activities.