Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joselin Gonzalez

Naples,FL

Summary

Customer-oriented wait staff member with experience in Service industry. Excellent interpersonal communication Skills with focus on guest satisfaction when interacting with Patrons. Licensed for preparation and sale of alcoholic Beverages, bar procedures and liquor laws. Outgoing and friendly receptionist delivering customer Service and administrative excellence, including clerical Support and public interaction. Excels in calendar Management, scheduling, data-entry and database Administration. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

8
8
years of professional experience

Work History

Landscape Coordinator

Renfroe & Jackson
01.2022 - Current
  • Triage incoming calls on multi-line phone system and direct to departments based on customer needs
  • Manage multiple tasks and meet time-sensitive deadlines
  • Correspond with clients through email, telephone, or postal mail
  • Conduct measurements and calculations for landscape plans
  • Submit applications for work permits and schedule inspections.
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

Server/Waiter

La Potosina
03.2021 - 12.2021
  • Take food and drink orders from customers accurately and with a positive attitude
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
  • Use cash registers and credit card machines to cash out customers
  • Maintain customer satisfaction with timely table check-ins to assess food and beverage needs
  • Resolve guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Inspect dishes and utensils for cleanliness
  • Keep server areas clean and stocked to increase efficiency while working tables
  • Store food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times
  • Display enthusiasm and promote excellent service to customers, successfully increasing referrals and walk-in business
  • Share knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.

Receptionist, Accounts Receivable

American Farms
01.2018 - 01.2021
  • Triage incoming calls on multi-line phone system and direct to departments based on customer needs
  • Manage multiple tasks and meet time-sensitive deadlines
  • Correspond with clients through email, telephone, or postal mail
  • Provide clerical support to company employees by copying, faxing, and filing documents
  • Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance
  • Confirm appointments, communicate with clients, and update client records
  • Prepare billing statements and invoices for customer purchases and record transaction date, price, and fees to support accuracy
  • Produce high-quality documents, spreadsheets, and presentations for internal and customer-facing needs
  • Execute record filing system to improve document organization and management.
  • Streamlined front desk operations for increased efficiency and improved guest experience.
  • Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.

Sales Associate

Sherwin Williams
01.2016 - 01.2018
  • Greet customers and help with product questions, selections, and purchases
  • Maintain clean sales floor and straighten and face merchandise
  • Issue receipts and process refunds, credits, or exchanges
  • Answer questions about store policies and address customer concerns
  • Organize store merchandise racks and displays to promote and maintain visually appealing environments
  • Provide accurate information about promotions, customer programs, and products, helping drive high customer retention
  • Stock merchandise, clearly labeling items, and arranging according to size or color.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

Golden Gate High School
Naples, FL
01.2014

Skills

  • Cool Under Pressure
  • Workflow Coordination
  • Verbal and Written Communication
  • Customer Complaint Resolution
  • Multitasking and Prioritization
  • Reliable and Punctual
  • Customer Service-Oriented
  • Computer Proficiency
  • Multi-Line Phone Systems
  • Positive Attitude and Energetic
  • Data Entry and Database Software
  • Staff Supervision
  • Information Collection
  • Database Management
  • Resource Allocation

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Landscape Coordinator

Renfroe & Jackson
01.2022 - Current

Server/Waiter

La Potosina
03.2021 - 12.2021

Receptionist, Accounts Receivable

American Farms
01.2018 - 01.2021

Sales Associate

Sherwin Williams
01.2016 - 01.2018

Golden Gate High School
Joselin Gonzalez