Joselin Gonzalez
Arlington ,TX
Summary
Proven leader and efficient delivery driver, I excelled at Amazon Flex and Panda Express by enhancing customer satisfaction and streamlining operations. Leveraging strong problem-solving and GPS route planning skills, I boosted delivery efficiency and team morale. My positive attitude and dedication to safety and reliability set me apart, ensuring seamless service and operational excellence.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Amazon Flex
03.2020 - Current
- Ensured customer satisfaction by providing friendly service during deliveries.
- Loaded and unloaded packages carefully, maintaining product integrity.
- Delivered packages on time by planning optimal delivery routes.
- Navigated local streets to ensure timely delivery of goods.
- Used handheld devices to track and confirm delivery status.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Successfully avoided time delivery delays by carefully planning best routes.
Shift Leader
Panda Express Restaurant Group
01.2013 - Current
- Developed action plans to address operational challenges, resulting in cohesive team environment.
- Motivated staff through recognition programs, fostering a positive workplace culture and increasing morale.
- Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
- Improved team performance with regular feedback sessions and targeted skill development initiatives.
- Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Tracked receipts, employee hours, and inventory movements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
Tempe, AZ10-2026
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Dependable and reliable
- Safe driving
- Problem-solving
- GPS and route planning
- Loading and unloading
- Heavy lifting
- Order picking and processing
- Vehicle maintenance
Languages
Spanish
Native or Bilingual
Timeline
Delivery Driver
Amazon Flex
03.2020 - Current
Shift Leader
Panda Express Restaurant Group
01.2013 - Current
Bachelor of Science - Human Resources Management
University of Phoenix
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