Joselin Granados
Houston,Texas
Summary
Strong leader and problem-solver with 7+ years dedicated to streamlining operations to promote organizational efficiency. Proactive and hardworking individual focused on continuous operational improvement. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Modern Pain Management
07.2023 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Managed 25+ employees with various personalities and from different cultures for 4-physician practice.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Assistant Manager
Greater Houston Interventional Pain Associates
04.2016 - 06.2023
- Supervised day-to-day operations for three locations to meet performance, quality and to achieve optimal patient care.
- Led 30+ team members to enhance professional development and accountability in workplace.
- Collaborated with Physicians, clinical and administrative personnel to identify and resolve healthcare needs.
- Helped with planning schedules and delegating assignments to align coverage with forecasted demands.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
- Planned marketing initiatives and built referral base to promote business development for 3 medical practices.
- Managed compliance efforts, reporting and audits.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
Medical Assistant
Prompt Care Medical
10.2015 - 04.2016
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Triaged patients, obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Education
Medical Assistant -
Pima Medical Institute
Houston, TX04.2016
High School Diploma -
Bellaire High School
Bellaire, TX05.2014
Skills
- Proficiency in Microsoft Office, QuickBooks, Excel, PowerPoint and AdvancedMD
- Payroll & HR Management
- Financial and Operational Reporting
- Workflow Planning
- Clinical Improvement Initiatives
- Strong Communication
- Marketing
- Medical Terminology
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Modern Pain Management
07.2023 - Current
Assistant Manager
Greater Houston Interventional Pain Associates
04.2016 - 06.2023
Medical Assistant
Prompt Care Medical
10.2015 - 04.2016
Medical Assistant -
Pima Medical Institute
High School Diploma -
Bellaire High School
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