Joselin Heredia Sarmiento
Dundalk,MD
Summary
Driven professional with a proven track record at JRS Auto Repair, enhancing customer satisfaction and streamlining service processes. Excelled in schedule coordination and customer service, significantly reducing wait times and fostering client loyalty. Demonstrated strong organization and effective communication, leading teams at Magnolia Bakery to improved productivity and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Service Writer
JRS Auto Repair
02.2023 - 09.2023
- Responded to customer calls and emails to answer questions about products and services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Office Administrator
Fogo De Chao
11.2018 - 12.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Supervisor
Magnolia Bakery
02.2017 - 10.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
High School Diploma -
Queens Vocational Technical Highschool
Queens, NY06.2017
Skills
- Schedule Coordination
- Sales Transactions
- Order Preparation
- Customer Service
- Customer service expertise
- Strong Organization
- Communicating with clients
Languages
English
Native or Bilingual
Timeline
Service Writer
JRS Auto Repair
02.2023 - 09.2023
Office Administrator
Fogo De Chao
11.2018 - 12.2019
Supervisor
Magnolia Bakery
02.2017 - 10.2018
High School Diploma -
Queens Vocational Technical Highschool
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