Joselin Hernandez
Silver Spring,MD
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
8
8
years of professional experience
Work History
MEDICAL ASSISTANT
INOVA (CLINIC)
04.2024 - Current
- Collaborate with subject matter experts to create and implement preventative initiatives; develop and initiate preventative disease management plans for cervical cancer and other cancers.
- Managed partial activities to optimize facility workflows and patient management and provide comprehensive administrative support to clinic and office managers, including appointment management, office administration, and customer service.
- Perform clinical duties while also preparing to assist semi-semester producers. Which included performing EKGs, updating patient charts, reviewing labs, reviewing other specialist's orders, and providing knowledgeable information to patients.
MEDICAL ASSISTANT
VIRGINIA CANCER SPECIALISTS
06.2020 - 12.2022
- Screened patients for medical care, allergies, medication/ surgical history, and updated their electronic health records (ERH). Assisted physician in preparation for surgical operation visits and regular visits.
- Utilized medical software (IKnowMed), EPIC, and MS office documenting medical records resulting in 100% accuracy.
- Interpreted and verified provider orders, processed over 100 + specialize genetic testing orders. Acquired all necessary patient records as required by physician prior to treatment or procedures.
- Performs other administrative duties, filing, faxing, ordering genetic testing, chart preparation, as requested by supervisor or physicians. Collaborating with other medical offices and hospitals while maintaining HIPAA policy.
- Acted as a liaison between patients, insurances and physicians to obtain authorizations for more of them 15 medical procedures per week.
CUSTOMER SERVICE AGENT TIER I / TEAM LEADER
ITCON
06.2018 - 06.2020
- Analyze data to identify trends and align processes accordingly. Implement process enhancements to increase efficiency and accuracy
- Promote cross-functional collaboration to streamline projects execution and ensure adherence to current procedures across the nation.
- Accelerated customer loyalty and satisfaction by contacting up to 30 customers per day and increasing post-order follow-ups by 30%.
- Acted as a customer resolution liaison, created solutions and executed plans to meet vendor objectives, ensured overall vendor performance
- Acted as a liaison between patients, insurances and physicians to obtain authorizations for more of them 15 medical procedures per week.
CUSTOMER SERVICE AGENT TIER I / TEAM LEADER
ITCON
06.2018 - 06.2020
- Analyze data to identify trends and align processes accordingly. Implement process enhancements to increase efficiency and accuracy
- Promote cross-functional collaboration to streamline projects execution and ensure adherence to current procedures across the nation.
- Accelerated customer loyalty and satisfaction by contacting up to 30 customers per day and increasing post-order follow-ups by 30%.
- Acted as a customer resolution liaison, created solutions and executed plans to meet vendor objectives, ensured overall vendor performance
CUSTOMERS SERVICE AGENT TEIR II
FEMA-CSRA-APEX I.T. SYSTEM
09.2017 - 01.2018
- Promote cross-functional collaboration to streamline projects execution and ensure adherence to current procedures across the nation
- Operations include coordinating with customers by phone or email, resolving customer complaints, setting up new customers, and organizing workflows to meet customers timeframes.
- Excelled in fast-paced setting by demonstrating skills in POS operations, customer service problem solving and relationship building by communicating effectively with customer from diverse backgrounds
CUSTOMERS SERVICE AGENT TEIR II
FEMA-CSRA-APEX I.T. SYSTEM
09.2017 - 01.2018
- Promote cross-functional collaboration to streamline projects execution and ensure adherence to current procedures across the nation
- Operations include coordinating with customers by phone or email, resolving customer complaints, setting up new customers, and organizing workflows to meet customers timeframes.
- Excelled in fast-paced setting by demonstrating skills in POS operations, customer service problem solving and relationship building by communicating effectively with customer from diverse backgrounds
Education
ASSOCIATE OF APPLIED SCIENCE - MEDICAL ASSISTANT
Stratford University
Alexandria, VA06.2018
High School - undefined
Bell High School
06.2014
Skills
- Bilingual in both Spanish and English
- Highly organized, able to multitask and provide excellent customer service skills
- Computer skills in Microsoft Word, Excel, and PowerPoint Knowledgeable with using (EPIC)
- Ability to work with little to no supervision
- Peaches award from my peers and patients
- CPR/ Basic Life Support/First Aid – Certificated
- 9 Years in Customer Service (including Team Leader)
- 5 years in the medical field (clinical / hospital)
Accomplishments
Getting awarded a peach certificate from my patients due to providing excellent care
- Recognized for going above and beyond the call of duty.
Languages
Spanish
Native or Bilingual
Timeline
MEDICAL ASSISTANT
INOVA (CLINIC)
04.2024 - Current
MEDICAL ASSISTANT
VIRGINIA CANCER SPECIALISTS
06.2020 - 12.2022
CUSTOMER SERVICE AGENT TIER I / TEAM LEADER
ITCON
06.2018 - 06.2020
CUSTOMER SERVICE AGENT TIER I / TEAM LEADER
ITCON
06.2018 - 06.2020
CUSTOMERS SERVICE AGENT TEIR II
FEMA-CSRA-APEX I.T. SYSTEM
09.2017 - 01.2018
CUSTOMERS SERVICE AGENT TEIR II
FEMA-CSRA-APEX I.T. SYSTEM
09.2017 - 01.2018
ASSOCIATE OF APPLIED SCIENCE - MEDICAL ASSISTANT
Stratford University
High School - undefined
Bell High School
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