Joselin Vidal
Winton,CA
Summary
Highly-motivated biligual employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Hospital Operator
Emanuel Medical Center
Turlock, CA
05.2021 - 10.2024
- Operates the multi-line telephone system to answer, screen and forward calls to hospital departments
- Connected callers to desired lines using expert switchboard operations skills
- Maintained full compliance with legal, health, and safety regulations
- Supported callers in stressful situations and emergencies with specialized call support
- Notify/Update staff on hospital codes
- Call pager number for updates.
- Facilitated communication between departments within the hospital when necessary.
- Answered incoming calls, answered questions, and provided information regarding hospital services.
- Prepared weekly activity reports summarizing key performance metrics.
- Managed multiple phone lines simultaneously while providing accurate information to callers.
- Processed requests for medical records releases of information.
- Updated patient records in the computer system.
- Responded promptly to all emails, voicemails, text messages.
- Assisted with training new employees on hospital policies and procedures related to operator duties.
- Input patient data into various databases for tracking purposes.
- Coordinated transportation arrangements for patients who needed assistance getting home after discharge.
- Greeted visitors and directed them to appropriate locations.
- Provided customer service support for staff members and patients.
- Verified insurance coverage prior to patient admission or procedure.
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Assisted patients with scheduling appointments and registration process.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Conducted quality assurance checks on patient files for accuracy and completeness.
- Completed connections between callers, departments and professionals.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Handled incoming and outgoing calls according to standard operating procedures.
Medical Assistant
Gettsburg Medical Clinic
Atwater, CA
10.2018 - 04.2019
- Maintaining office and patients rooms clean and sanitized
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork
- Completed intakes, including measuring vital signs and documenting symptoms
- Multi tasked both front and back office.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Collected samples from patients for laboratory testing purposes.
- Filed insurance claims forms in accordance with applicable regulations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Explained treatment procedures and physicians' instructions.
- Positioned patients properly during examination or treatment for comfort and safety.
- Prepared treatment rooms for patient examinations.
Education
Medical Assistant -
Milan Instutue
Merced, CA12.2017
High School Dipolma -
Atwater High School
Atwater, CA06.2015
Skills
- Bilingual
- Well-trained medical professional
- Efficiently manage administrative tasks
- Efficiently manage patient-focused tasks
- Coordinate paperwork
- Process payments
- Update charts with current data
- Arranging Prescription Refills
- Basic Life Support (BLS)
- Cleanliness and organization
- Completing Patient Records
- Distribute/Process Mail or Fax
- Explaining Medical Information in Understandable Language
- Explaining Procedures to Patients
- Following protocol
- Interpersonal skills
- Maintaining Quality Control Standards
- Microsoft Excel
- Microsoft Word
- Multitasking
- Organizing medical supply
- Proper Phone Etiquette
- Scheduling appointments
- Strong verbal and written communication
- Time management
- Remaining Calm with Distressed Patients
- Team Worker
- Front Desk Management
- Clear Communication
- Client Service
- Call transfers
- Front Desk Operations
- Telephone reception
Languages
English
Professional
Spanish
Professional
Timeline
Hospital Operator
Emanuel Medical Center
05.2021 - 10.2024
Medical Assistant
Gettsburg Medical Clinic
10.2018 - 04.2019
Medical Assistant -
Milan Instutue
High School Dipolma -
Atwater High School