Joselin Pinto
Glenn Heights,TX
Summary
Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.
Enthusiastic receptionist communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
10
10
years of professional experience
Work History
Epiphany Dermatology
Front Desk Receptionist
07.2022 - Current
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled and confirmed appointments and meetings for management team.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled appointments and maintained and updated appointment calendars.
Front Desk Medical Receptionist
Pediatric Clinic Of Mesquite And Sunnyvale
01.2019 - 05.2022
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Gathered, transcribed and typed medical information into charts.
- Entered insurance, demographics and health history into patient database.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Straightened up waiting room to maintain neat and organized space.
Customer Service Manager
El Rio Grande Super
11.2016 - 11.2017
- Perform Money Transfer via Western Union
- Process Western Union refunds and exchanges
- Cashing Western Union Checks
- Process bill payments via Fidelity Express
- Receive multiple phone calls and transfer them when needed
- Efficient multi-tasker
- Manage money that goes in and out the office/store
- Count all the money made and assure everything is correct
- In charge of submitting department supply orders and Inventory in a timely manner
- Serve as a mediator whenever a problem arises with employees/Customers
- In charge of keeping all Uniform on stock
- Compare sales from previous year to current year.
Cashier/Front End Manager
Ria Envios De Dinero Date, 2540 Gus Thomasson
08.2015 - 08.2016
- Greet customers and point them out to items they need assistance with
- Handle customers’ requests to provide better customer service
- Assessing Cashiers performance throughout the day
- Check that all cashiers’ shifts are complete
- Handle cash and credit cards when a problem arises
- Collect money from cashiers when they’ve accumulated over $800
- Make refunds to customers that return unwanted items
- Check prices for products that are on sale
- Supervise 15-20 cashiers and help them with any customer complains
- Assure store is left in great conditions for the following day
- Dismiss all cashiers after they have completed their shifts
- Receive multiple phone calls
- Process bill payments
- Perform Money Transfer
- Process refunds
- Change/Sell Lotto tickets
- Organize file make sure they are in the right position
- Town east ford service department
Education
GED Certificate -
Samuell High School
Palisade, Dallas, TxSkills
- ADDITIONAL INFORMATION
- Technical/Computer Skills
- Excel, PowerPoint, and Word
- Multi-task
- Telephone etiquette
- Reliable and trustworthy
- Appointment Scheduling
- Multi-line Telephone System Operation
- Updating Medical Records
- Clear Communication
- Teamwork and collaboration
- Customer service
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Epiphany Dermatology
Front Desk Receptionist
07.2022 - Current
Front Desk Medical Receptionist
Pediatric Clinic Of Mesquite And Sunnyvale
01.2019 - 05.2022
Customer Service Manager
El Rio Grande Super
11.2016 - 11.2017
Cashier/Front End Manager
Ria Envios De Dinero Date, 2540 Gus Thomasson
08.2015 - 08.2016
GED Certificate -
Samuell High School