JOSELIN WILLIAMS
Eagle River,AK
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume stressful environments with efficiency and patience. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on supporting staff and adapting to changing needs with ease. Adept in scheduling, customer service, empathizing with clients and providing administrative support to ensure smooth daily operations.
Overview
11
11
years of professional experience
Work History
Grant Writer
Contract work
08.2019 - Current
- Crafted compelling grant proposals, securing funding that significantly enhanced program capabilities and expanded service reach.
- Conducted thorough research on funding opportunities, aligning projects with donor priorities to maximize successful applications.
- Maintained accurate records of grant submissions and outcomes, ensuring compliance and facilitating future funding strategies.
- Partnered with program directors to gather data and narratives, creating cohesive proposals that showcased program impact and need.
Administrative Manager
Haines Industrial Supply
05.2018 - 05.2020
- Streamlined administrative processes, enhancing operational efficiency and reducing turnaround times for client requests.
- Coordinated team efforts to improve communication across departments, fostering a unified approach to project management.
- Analyzed workflow inefficiencies, implementing targeted solutions that resulted in noticeable improvements in team productivity.
Personal Care Assistant
Private Client
10.2017 - 07.2019
- Assisted client with daily living needed to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning client, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with client to deliver emotional support and companionship.
- Scheduled various medical appointments, handled travel logistics, and coordinated/scheduled with other care givers to provide 24/7 care.
Data Entry/ Customer Representative
08.2015 - 10.2017
- Resolved inquiries efficiently, boosting customer loyalty and satisfaction.
- Entered daily data accurately, ensuring database integrity.
- Enhanced response times, leading to improved client retention.
- Utilized problem-solving skills to address customer issues effectively.
- Contributed to a positive team environment, fostering collaboration.
Tier 3 Technical Support Representative
West Corporation
08.2014 - 08.2015
- Contributed to the development of internal training materials, increasing overall team efficiency and expertise.
- Resolved long-standing technical issues impacting multiple users by conducting thorough investigations and collaborating with relevant departments.
- Developed custom solutions for unique client requirements, leading to increased customer satisfaction and loyalty.
- Upheld company reputation for excellent customer service by consistently receiving positive feedback from clients.
- Facilitated remote support sessions with clients, guiding them through troubleshooting steps and performing necessary system adjustments.
- Managed high levels of call flow and responded to technical support needs.
Education
HS Diploma -
Yakutat High School
Yakutat, Ak05.2012
Skills
- Conflict Resolution
- Time Management
- Customer Engagement
- Problem Solving
- Data Entry
- Adaptability
- Patience under pressure
- Outgoing, easy to talk to
- Service-oriented mindset
Timeline
Grant Writer
Contract work
08.2019 - Current
Administrative Manager
Haines Industrial Supply
05.2018 - 05.2020
Personal Care Assistant
Private Client
10.2017 - 07.2019
Data Entry/ Customer Representative
08.2015 - 10.2017
Tier 3 Technical Support Representative
West Corporation
08.2014 - 08.2015
HS Diploma -
Yakutat High School
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